JAVED MOHAMMED
Winnipeg,Canada
Summary
Proficient in deploying and managing Windows Server and Microsoft 365, with a proven track record of creating seamless IT environments. At Parian Logistics, led Fortinet stack deployments that significantly enhanced network stability across Canada. Recognized for exceptional problem-solving abilities and technical support, leveraging expertise in Active Directory to drive operational excellence and elevate user satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
POS and IT Support Technician
Parian Logistics
Winnipeg, Canada
06.2023 - Current
- Steered deployment of Fortinet stacks for SDWAN project at retail locations and headquarters across Canada.
- Participated in deployment projects for MS Intune and VoIP devices while troubleshooting issues.
- Maintained and supported POS retail software and hardware, encompassing servers, desktops, laptops, cash registers, and printers.
- Managed DNS, DHCP, LAN, and WAN downtime issues to ensure network stability for retail stores.
- Administered user profiles within Active Directory and Office 365.
- Assessed user requirements and generated detailed documentation for improved results.
- Acknowledged for delivering superior assistance in diverse technical areas.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Team Quality Co-Coordinator
Shaw Communications
Winnipeg, Canada
12.2022 - 06.2023
- Led team in adapting and modifying methods without compromising results.
- Oriented new hires about achieving quality metrics while following security guidelines.
- Resolved customer complaints or answered customers' questions.
- Completed day-to-day duties accurately and efficiently.
Technical Support Representative
Shaw Communications
Winnipeg, Canada
11.2021 - 12.2022
- Facilitated installation and troubleshooting of WI-FI, cable, and phone equipment.
- Evaluated RF signal flow, saturation, and OFDM issues using RSC tools to determine network strength.
- Identified adjacency or suck-out problems from the plant on Nimble impacting Shaw RF signal flows.
Technical Support Advisor - Level 2
24-7 InTouch
Winnipeg, Canada
01.2021 - 11.2021
- Delivered technical assistance for Apple customers facing hardware, software installation and security issues on MacOS and iOS devices.
- Isolated complex technical issues by utilizing effective troubleshooting techniques.
- Collaborated with multiple departments to report errors and bugs to level 3.
Desktop Support Technician- Intern
B.N.R Transport
Hyderabad, India
08.2018 - 07.2019
- Diagnosed and resolved enduser desktop problems through thorough on-site analysis.
- Installed configured and maintained a variety of desktop computers, laptops, printers and peripherals.
Education
Network Security Diploma -
P.A.C.E, University of Winnipeg
Winnipeg, Canada11.2020
M.B.A - Cloud Computing
Dublin Business School
Dublin, Ireland10.2016
B. TECH - Electronics and Communication Engineering
J.N.T.U
Hyderabad, India11.2011
Skills
- Windows Server 2016 and 2019 Management
- Android
- IOS
- MacOS
- Azure
- Microsoft 365
- Intune
- Entra ID
- Active Directory
- Virtual Machines
- VMware
- Citrix
- Ivanti
- Teamviewer
- Ninjaone
- RSC tool
- Nimblethis
- X-ray
- Wireshark
- TCP/IP model
- Ivanti Heat
- Jira
- ServiceNow
Certification
- Oracle Cloud Infrastructure Foundation, 2022, Oracle online training
- NSE 3 -Fortinet Product Awareness Certification, 2022, Fortinet online training
- Google IT Support Certification, 2024
Timeline
POS and IT Support Technician
Parian Logistics
06.2023 - Current
Team Quality Co-Coordinator
Shaw Communications
12.2022 - 06.2023
Technical Support Representative
Shaw Communications
11.2021 - 12.2022
Technical Support Advisor - Level 2
24-7 InTouch
01.2021 - 11.2021
Desktop Support Technician- Intern
B.N.R Transport
08.2018 - 07.2019
Network Security Diploma -
P.A.C.E, University of Winnipeg
M.B.A - Cloud Computing
Dublin Business School
B. TECH - Electronics and Communication Engineering
J.N.T.U
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