Jatinder Kaur Saini
Windsor,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tim Hortons
07.2022 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Warehouse Associate
Amazon
06.2019 - 03.2022
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Entered quantity received against purchase order in computer system.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Education
MBA - Finance
IIPM Business School
India04.2014
Bachelors of Commerce - Accounting And Finance
Dev Samaj College
India04.2012
Skills
- Appointment Scheduling
- Data Collection
- Report Generation
- Complaint Resolution
- Account Updating
- Data Entry
- Product Knowledge
- Warehousing Functions
- Report Creation
- International Sales Support
- Complaint Handling
- Customer Service
- Payment Processing
Timeline
Customer Service Representative
Tim Hortons
07.2022 - Current
Warehouse Associate
Amazon
06.2019 - 03.2022
MBA - Finance
IIPM Business School
Bachelors of Commerce - Accounting And Finance
Dev Samaj College
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