JATINDER PATHRIA
Brampton,ON
Summary
Customer service professional with proven experience in resolving customer issues efficiently and ensuring client satisfaction. Strong team player recognized for reliability, adaptability, and excellent communication and problem-solving skills. Skilled driver with a solid record of safe, on-time deliveries and responsible vehicle handling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NEFAB
03.2024 - Current
- Responded to customer inquiries, ensuring timely and accurate information delivery.
- Managed customer accounts, maintaining updated records and addressing concerns efficiently.
- Collaborated with team members to resolve complex issues and enhance service quality.
- Utilized CRM systems to track interactions, improving follow-up procedures and customer satisfaction.
Security Guard
Hydra Security
03.2023 - 03.2024
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded swiftly to alarms and incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
Delivery Driver
VOILA
02.2022 - 03.2024
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Communicated effectively with customers to ensure satisfaction during delivery process.
- Assisted in training new drivers on best practices and operational procedures.
Team Lead
Com2
06.2020 - 02.2022
- Led cross-functional teams to enhance project delivery timelines and quality standards.
- Mentored junior team members, fostering professional growth and skill development.
- Implemented process improvements that increased operational efficiency across multiple projects.
- Developed training materials to standardize workflows and ensure consistent performance.
Customer Service Desk Associate
Walmart
01.2018 - 06.2020
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Assisted customers with product selection and store navigation, enhancing shopping experience.
- Educated team members on product knowledge and service standards, fostering collaboration.
- Managed high-volume transactions accurately, ensuring compliance with company policies.
Education
Graduate Certificate - Project Management
Canadore College At Stanford
Mississauga, ON05-2017
Graduate Certificate - Mobile Application Development
Canadore College At Stanford
Mississauga, ON09-2016
BTech Electronics And Communications Engineering - Engineering
GLOBAL INSTITUTE
AMRITSAR,INDIA09-2011
Skills
- Customer service
- Navigation,
- Route planning,
- Time management
- Active listening
- Critical thinking
- Data entry
- Verbal and written communication
- Workplace Safety
- First Aid Certified
- Incident Reporting
- Reliability
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- Ontario Security License
- CPR Certified
- WHMIS
- Forklift
- Food Handler
Timeline
Customer Service Representative
NEFAB
03.2024 - Current
Security Guard
Hydra Security
03.2023 - 03.2024
Delivery Driver
VOILA
02.2022 - 03.2024
Team Lead
Com2
06.2020 - 02.2022
Customer Service Desk Associate
Walmart
01.2018 - 06.2020
Graduate Certificate - Project Management
Canadore College At Stanford
Graduate Certificate - Mobile Application Development
Canadore College At Stanford
BTech Electronics And Communications Engineering - Engineering
GLOBAL INSTITUTE