Jatinder Kaur
Calgary
Summary
- Exercises independent judgment, and decision-making abilities at all times.
- Proven experience providing customer support in busy work environments and documenting each customer call.
- Brings an unwavering commitment to customer service, with the ability to build productive and transparent relationships, resolve complex issues, and win customer loyalty.
- Strategic-relationship and partnership-building skills showed by listening attentively, solving problems creatively, and using tact and diplomacy to achieve win-win outcomes.
- Attention to detail used when acquiring product knowledge to answer any question a customer may ask.
- Efficiently implemented Case Management components to resolve client issues.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Bayshore Home Care Solutions
02.2023 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
Scheduling Coordinator
CBI HEALTH
01.2022 - Current
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
- Create daily production schedules
- Ensure that all relevant staff members receive the production schedule
- Supervise staff members to ensure that deadlines are met
- Check the quality of products to ensure that they meet client expectations.
Supervisor
New York Fries
12.2017 - 01.2022
- Created orders in a wide variety of combinations for the customer
- Kept store neat and clean, and helped maintain and family-friendly atmosphere
- Controlled the cash register and balanced cash drawer at the start and end of a daily shift
- Work under pressure with a smile on face and greet every person
- Managing work flow, training new hires, creating and handling team schedules, reporting to HR and senior management, checks deliveries and maintain inventory records, accept payments and balance receipts, answering customer queries, opening and closing restaurant.
Customer Service Representative
24-7 Intouch
03.2018 - 10.2021
- Engaged in meaningful connection with cilents, learned to make freindly and positive conversations, managed inbound calls, emails/ or chats, delivered outstanding customer service, took accountability for cilents issues, assisted customers in timely manner with reasonable accommodations
- Remain rational while dealing with others and handle conflicts with logic
- Consider problems as a challenge and work persistently to solve the problems
- Work continuously to improve the qualities of service provided
- Responds promptly to the incidents and complaints.
Sales Associate
Bath & Body Works
05.2019 - 10.2020
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Helped customers with questions, problems and complaints in person and via telephone
- Stocked shelves and supplies and organized displays.Organized racks and shelves to maintain the visual appeal of the store.
Client Care Coordinator
Home Health Care
06.2016 - 09.2017
- Provide field staff with accurate schedules every month to ensure care providers are scheduled effectively and efficiently
- Maintain accurate records of care provider availability and continuity of care whenever possible
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintain accessibility by phone for patients, care providers, referral sources, and other stakeholders
- Actively pursue positive relationships with care providers and patients
- Resolve or escalate, as required, client concerns/issues
- Ensure dated notes are timely and clear, and contain appropriate and required information
- Ensure accurate, timely documentation and/or phone calls, both external and internal also respond to emails promptly
- Prepare daily performance and tracking reports on time
- Enter all critical and relevant information into the system for appropriate follow-up and documentation, escalate appropriate concerns or risks for review and/or follow- up.
Education
Diploma in Early Childhood Education - Early Childhood Education
Canadore College of Education
Mississauga, ON10.2017
Skills
- Communication Skills
- Clerical Experience
- Customer service
- Food Service
- Cashiering
- Food Safety
- Leadership
- Client relations
- Data management
- Performance tracking
- Care planning
- Documentation
Timeline
Client Care Coordinator
Bayshore Home Care Solutions
02.2023 - Current
Scheduling Coordinator
CBI HEALTH
01.2022 - Current
Sales Associate
Bath & Body Works
05.2019 - 10.2020
Customer Service Representative
24-7 Intouch
03.2018 - 10.2021
Supervisor
New York Fries
12.2017 - 01.2022
Client Care Coordinator
Home Health Care
06.2016 - 09.2017
Diploma in Early Childhood Education - Early Childhood Education
Canadore College of Education
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