Jatinder Kaur
Edmonton,AB
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Circle K
07.2022 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures
Sales Representative
Nordia
02.2022 - 05.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Shift Supervisor
Circle K
03.2018 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Dispatcher
The Black Diamond Group LTD.
05.2017 - 12.2017
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Graduate Certificate - Project Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2017
Graduate Certificate - Organization Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12.2016
Bachelor of Science - Computer Science
Punjab Technical University
India04.2014
Skills
- Merchandising
- Shrink Reduction
- Policies and Procedures
- Operational Improvements
- Delivering Reviews
- Product Placement
- POS Systems Knowledge
- Accounting Records
- Customer Needs Assessments
- Forklift Safety
- Staff Training
- Shift Checklists
- Retail Inventory Management
- Inventory Merchandising
- Seasonal Promotions
- Pricing Strategies
- Cash Register Operations
- Team Leadership
- Customer Satisfaction
- Standard Operating Procedures Understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Store Manager
Circle K
07.2022 - 07.2023
Sales Representative
Nordia
02.2022 - 05.2022
Shift Supervisor
Circle K
03.2018 - 05.2022
Dispatcher
The Black Diamond Group LTD.
05.2017 - 12.2017
Graduate Certificate - Project Management
Centennial College of Applied Arts And Technology
Graduate Certificate - Organization Management
Cambrian College of Applied Arts And Technology
Bachelor of Science - Computer Science
Punjab Technical University
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