Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jatin Sehgal

Edmonton,Alberta

Summary

A young professional experienced with over 5 years of experience in sales and customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonalds
10.2023 - Current
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

Liquor store Supervisor

The Tipsy Liquor
08.2020 - 10.2023
  • Overseeing salespeople, cashiers, shelf stockers, and other employees
  • Keeping records of expenditure, sales figures, and employee performance
  • Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
  • Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
  • Evaluating the supply and availability of stocks, and profit margins.
  • Managed store budget effectively to minimize expenses while maintaining adequate staffing levels and ensuring necessary resources were available for smooth operations.
  • Enhanced staff productivity by conducting regular performance evaluations, providing constructive feedback, and facilitating ongoing training opportunities.

Delivery Driver

Dynamex
05.2019 - 07.2022
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Woodworker

Alberta Kitchen Cabinet
01.2020 - 09.2021
  • A skilled woodworker
  • Known as Bench Carpenters in some locations
  • Design, make, repair, alter, and install fine wooden cabinets, fixtures, and furniture
  • In some instances, monitor displays or changing rooms, both of which can provide additional opportunities to steal merchandise
  • Elevated overall craftsmanship with attention to detail in every aspect of cabinet construction, from joinery techniques to final finishing touches.
  • Streamlined assembly processes for improved productivity in large-scale woodworking projects.

Crew trainer and team leader

McDonald’s
10.2016 - 09.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained and mentored new employees to maximize team performance.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Education

BUSINESSES ADMINISTRATION DIPLOMA -

NorQuest College
Edmonton, AB
12.2019

Skills

  • Excellent Communication skills
  • Experienced working in a fast-paced environment under stress
  • Excellent customer service skills
  • Leadership course completed
  • Knowledge of culinary cost control
  • Able to create a friendly and respectful environment by providing high standards of interacting with coworkers
  • Punctual and Reliable
  • Workplace Safety
  • Cash Handling
  • Safety Compliance
  • Decision-Making
  • Energetic and Enthusiastic
  • Flexible Schedule
  • Interpersonal Skills
  • Documentation And Reporting
  • Team Development
  • Training and mentoring
  • Staff Motivation

Certification

  • Leadership Course Certificate
  • Business Communication Course Certificate

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Shift Manager

McDonalds
10.2023 - Current

Liquor store Supervisor

The Tipsy Liquor
08.2020 - 10.2023

Woodworker

Alberta Kitchen Cabinet
01.2020 - 09.2021

Delivery Driver

Dynamex
05.2019 - 07.2022

Crew trainer and team leader

McDonald’s
10.2016 - 09.2018

BUSINESSES ADMINISTRATION DIPLOMA -

NorQuest College

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Jatin Sehgal