Jatin Pathak
Toronto,ON
Summary
Concierge professional at Blackbird Security Inc., adept in enhancing guest and resident experiences and streamlining front desk operations. Excelled in client relations and problem-solving, significantly reducing complaints. Skilled in office administration and staff training, ensuring high standards of customer service and efficiency. Demonstrates exceptional communication and multitasking abilities. Strong background in delivering exceptional client experiences and managing front desk operations. Adept at team collaboration, resolving issues, and adapting to changing needs. Skilled in communication, problem-solving, and customer service. Reliable and results-driven, ensuring guest satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Concierge Supervisor
Blackbird Security Inc.
10.2023 - Current
- Streamlined front desk operations for increased efficiency and improved guest and resident experiences.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Managed check-in and check-out procedures for Airbnb guests.
- Conducted training sessions for security staff on procedures, protocols, safety measures, and customer service standards. This includes onboarding new hires and providing ongoing coaching and feedback.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Created welcoming and comfortable environment for guests.
Education
Ontario College Graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2025
Bachelor in Management And Marketing of Insurance - Finance
University of Delhi
Delhi, India07.2022
Skills
Excellent Communication
Guest Relations
Customer Service
Problem-Solving
Multitasking Abilities
Decision-Making
Office Administration
Languages
English
Full Professional
Hindi
Native or Bilingual
Additional Information
Availaibility- Mondays: 11:30am to 3:30pm, Wednesdays: 11:30am to 3:30pm, Fridays: 11:30am to 3:30pm
Timeline
Concierge Supervisor
Blackbird Security Inc.
10.2023 - Current
Ontario College Graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
Bachelor in Management And Marketing of Insurance - Finance
University of Delhi
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