Jatin Parashar
Toronto,Canada
Summary
Professional and devoted customer service representative. Strong team player with a cheerful, energetic attitude and demonstrated talent for building rapport with clients. Driven to maintain client satisfaction and have a positive impact on the growth of the business. Specialized in enhancing productivity levels, efficiency, and quality. Passionate and results-driven with a strong enthusiasm for establishing relations, fostering connections, and expanding businesses.
Overview
5
5
years of professional experience
Work History
COMMUNITY SPECIALIST
Info Edge India Ltd
Noida, India
11.2023 - 08.2024
- Worked closely with clients to determine appropriate marketing offerings and strategies for business needs
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Assisted manager in planning and implementing strategies to attract customers and maximize sales
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends
- Prepared and sent proposals to prospective customers
- Measured profitability of each product line and maintained current and accurate sales forecasts.
CUSTOMER SERVICE REPRESENTATIVE
Roblox Games
Noida, India
04.2022 - 09.2023
- Handling incoming customer inquiries, complaints, and requests in a professional and timely manner
- Identifying and resolving customer issues effectively, often using troubleshooting techniques or escalation procedures
- Providing accurate information about the games, including features, navigation, and pricing
- Striving to exceed customer expectations and build positive relationships
- Effectively listening to customers, understanding their concerns, and responding appropriately
- Maintaining detailed records of customer interactions and resolutions
- Collaborating with colleagues to provide excellent customer service and achieve team goals.
SALES ASSOCIATE
EaseMyTrip
Noida, India
01.2020 - 07.2020
- Providing exceptional customer service by addressing inquiries, resolving issues, and offering personalized travel recommendations
- Actively promoting travel packages, destinations, and services to meet client needs and achieve sales targets
- Conducting in-depth consultation with clients to understand their preferences, budgets, and travel goals
- Handling bookings for flights, accommodations, tours, and travel arrangements
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends
- Measured profitability of each product line and maintained current and accurate sales forecasts.
Education
Bachelor’s Degree - Business Development
Galgotias University
Greater Noida, UP07.2020
Post-Graduate Certificate - Marketing Management- Financial services
George Brown College
trueSkills
- Customer- and Service-Oriented
- Cash Register Operation
- Experience in Leadership
- Ethically strong, trustworthy, working in best interest of customer, transparent regarding customer investment
- Team Management
- Relationship Building
- Work in highly volatile environment with frequent changes as I am also the shadow associate for other department, providing right advice to customers in problem
- Community relations management
- Community Outreach
Timeline
COMMUNITY SPECIALIST
Info Edge India Ltd
11.2023 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Roblox Games
04.2022 - 09.2023
SALES ASSOCIATE
EaseMyTrip
01.2020 - 07.2020
Bachelor’s Degree - Business Development
Galgotias University
Post-Graduate Certificate - Marketing Management- Financial services
George Brown College
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