Jatin Marriya
Surrey,BC
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement. Dynamic professional with a proven track record at Mr. Lube, enhancing customer satisfaction and exceeding revenue targets. Adept at providing personalized service. Demonstrated leadership in high-pressure environments, contributing to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Automotive Service Advisor
Mr. Lube
07.2024 - 01.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Conducted routine inspections to identify potential issues and prevent system failures.
- Executed installation processes to ensure proper setup and functionality of systems.
Delivery Associate
Amazon
04.2024 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Nando's Guildford
05.2022 - 03.2024
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Oversaw care and maintenance of kitchen equipment.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Distributed food to team members with efficiency in high-volume environment.
- Provided support to crew members through all facets of food preparation and delivery.
- Planned work on orders so items served together finished cooking at same time.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier Team Lead
Subway
09.2021 - 09.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Prepared food orders, cooking on grill and operating fry station.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sortation Associate
Amazon logistics
05.2021 - 08.2021
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied industry safety standards, including Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
Education
Diploma - Computer Studies
Langara College
Vancouver, BC12.2022
Skills
- Active listening skills
- Patience with others
- Negotiation skills
- Computer knowledge
- Hardware and software installation
- Honesty
- Proactive problem solving
- The ability to keep an open mind
Timeline
Automotive Service Advisor
Mr. Lube
07.2024 - 01.2025
Delivery Associate
Amazon
04.2024 - 07.2024
Supervisor
Nando's Guildford
05.2022 - 03.2024
Cashier Team Lead
Subway
09.2021 - 09.2022
Sortation Associate
Amazon logistics
05.2021 - 08.2021
Diploma - Computer Studies
Langara College
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