Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Timeline
Jatin Kohli

Jatin Kohli

Calgary,AB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skill. Eager to learn new skills in business and technological advancements. Profile Young, energetic and results oriented Software and Hardware Professional with more than 10 years of comprehensive experience in IT/HealthCare/Sales industry. Have excellent communication and collaboration skills. Highly ambitious to achieve profit making business goals with good interpersonal and analytical ideas. Ability to think critically, evaluate situations, make decisions and solve problems. Learning and perfectly documenting new concepts, works well under pressure and SLA. Communicate ideas clearly, effectively, highly reliable. Who enjoys finding solutions. Skilled in MS teams, SharePoint, Data Solutions, Azure, Remedy, MySQL, Office 365 administration. Triaging and addressing complex hardware issues, including, repairing, and maintaining computers, printers, network (DHCP, TCP/IP). Excellent reputation in resolving problems and client relations. Results-driven Network Engineer with 8 years of expertise deploying and maintaining LAN and WAN infrastructure. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Network Engineer

Altadigital Computer Services
12.2020 - 07.2024
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Trained junior engineers on industry best practices, fostering collaborative team environment that prioritized knowledge sharing.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

System Infrastructure / IT Support Analyst

PBS Systems
12.2022 - 05.2024
  • Perform thorough (attention to detail) install and diagnostics of IPsec tunnels, HyperV, VPNs, VMs, Azure HCI clusters, servers, printers, network issues
  • Maintaining operations of Datacenter
  • Managing and solving issues, concerns and escalations at highest priority within SLA
  • Provide outstanding skills to solve Payroll related issues
  • (Backup, Map Drive, User permissions,etc)
  • Setup workstations for new hires
  • Assigning and modifying roles in Active directory & 365 Administration
  • Setting up and deploying backup (Qnap), Switches, network peripherals in Datacenter
  • Monitoring ticketing system for fast and proactive results
  • Research and implement solutions
  • On-Call support.

Technical Support Specialist

Xerox Canada
09.2014 - 09.2022
  • Technical on-site and on-call support on multifunction devices and engineering machines
  • Preventative maintenance, repairs and document control on copiers (Xerox 7855, C8055, 5775, 5875
  • HP M404, 402, 9050s
  • HP Plotters T1300 to T7200
  • Providing device training both one-on-one and group situations
  • Performed Tier II IT support to technical internal users as deskside support services
  • Pushed latest firmware and network systems using production and development tools such as A.N.D.Pcounter software, MEM for mobile applications and devices
  • Providing Support to Xerox clients:- Shaw Communication, CNRL, Plains Midstream, Goldman Sachs, McCarthy Tetrault.

Technology Support. Repairs and Sales

STAPLES Inc.
12.2011 - 08.2014
  • Repairing and restoring computer hardware and software Install, configure and maintain workstations, networks, Printers on-site and field
  • Top Sales person position for 3 years
  • Analyzed root causes of recurring technical issues, developing long-term solutions that significantly reduced ticket volume over time.
  • Established positive working relationships with internal stakeholders, effectively communicating technical concepts in a clear manner.
  • Trained end-users on new software applications, fostering increased confidence and competence in utilizing technology tools.
  • Responded promptly to incoming sales leads and requests for technical support.

Software Developer, Police

HCL Technologies
02.2008 - 01.2011
  • Created and maintained application (Common Integrated Police Application- CIPA) in Core Java
  • Using HTML, JS, Servlets, and Oracle for database
  • Received THE WORLD IS OPEN AWARD in 2008.

Education

Masters of Computer Applications (MCA) - Information Technology

University - New, Delhi, New Delhi
01.2007

Bachelor of Computer Applications (BCA) - Information Technology

University - New, Delhi, New Delhi
01.2004

Skills

  • Data and logs Analysis trained
  • Excellent Customer relations
  • Excellent Servers and Qnap
  • Business Intelligence
  • DHCP UDP TCP/IP DNS
  • Network configuration
  • Strong troubleshooting and investigtion skills
  • LAN switching technologies
  • IP Addressing and Subnetting
  • Firewall Configuration Expertise
  • Technical Support
  • ITIL Framework Understanding
  • Infrastructure Planning and solutions

Accomplishments

  • Successfully completed and implemented Syslog Server installation of more than 500 dealership locations with accuracy and efficiency.
  • · Documented and resolved Dell Servers benchmark testing which led to save cost and time for the company.

Languages

English
Native or Bilingual
French
Elementary
Spanish
Elementary
Hindi
Full Professional

Certification

  • Certified Fortinet Cybersecurity, Fortigate- Cybersecurity
  • Tanium

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

System Infrastructure / IT Support Analyst - PBS Systems
12.2022 - 05.2024
Network Engineer - Altadigital Computer Services
12.2020 - 07.2024
Technical Support Specialist - Xerox Canada
09.2014 - 09.2022
Technology Support. Repairs and Sales - STAPLES Inc.
12.2011 - 08.2014
Software Developer, Police - HCL Technologies
02.2008 - 01.2011
University - New, Delhi - Masters of Computer Applications (MCA), Information Technology
University - New, Delhi - Bachelor of Computer Applications (BCA), Information Technology
Jatin Kohli