Jatin Kaushal
Toronto,ON
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
K2 MART
Chatham, ON
08.2022 - Current
- Monitored employee productivity, delivering constructive feedback and coaching.
- Ensured compliance with company policies and communication goals.
- Coordinated employee schedules based on shift changes and availability.
- Resolved customer complaints while adjusting policies to meet evolving needs.
- Completed opening, closing, and shift change functions to uphold operational standards.
- Managed inventory levels, placing new orders to maintain adequate supply.
- Oversaw daily operations, ensuring adherence to safety regulations.
- Developed training materials and facilitated onboarding for new employees.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Collaborated with human resources staff on payroll processing activities.
- Prepared payroll information for submission to external payroll services provider.
Store Manager
K2 MART
Tilbury, ON
06.2020 - 07.2022
- Oversaw sales and marketing operations while developing strategic partnerships.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Delegated work to staff, setting priorities and goals.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Work Integrated Learning Project
LAMBTON COLLEGE
Sarnia, ON
01.2020 - 04.2020
- Working in a team to complete weekly tasks efficiently in a timely manner.
- Demonstration of theoretical knowledge in the form of presentations and meetings.
- Development of verbal and written communication skills.
- Working on real-life work challenges to develop professional skills.
Assistant Manager
KFC
Auckland, New Zealand
10.2015 - 10.2016
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
Supervisor
KEBABS ON QUEEN
Auckland, New Zealand
11.2013 - 08.2015
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Education
Post Graduate Diploma - International Business Management
LAMBTON COLLEGE
Sarnia, ON04.2020
Graduate Diploma - Business Management
NEW ZEALAND NATIONAL COLLEGE
Auckland, New Zealand09.2016
Graduate Diploma - Information Technology
TASMAN INTERNATIONAL ACADEMIES
Auckland, New Zealand08.2014
Graduate Diploma - Information Technology
REGIONAL INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Punjab, India08.2012
Skills
- Verbal and written communication
- Bilingual in English, Hindi, Punjabi, and Arabic
- Organization and prioritization
- Management skills
- Staff training and development
- Interpersonal and leadership skills
- Problem-solving and decision-making
- Quality and safety standards maintenance
- Adaptability to change
- Programming and design expertise
- Strategic planning and review
- Performance optimization
- Smart Serve certified
References
Reference available on request.
Timeline
Assistant General Manager
K2 MART
08.2022 - Current
Store Manager
K2 MART
06.2020 - 07.2022
Work Integrated Learning Project
LAMBTON COLLEGE
01.2020 - 04.2020
Assistant Manager
KFC
10.2015 - 10.2016
Supervisor
KEBABS ON QUEEN
11.2013 - 08.2015
Post Graduate Diploma - International Business Management
LAMBTON COLLEGE
Graduate Diploma - Business Management
NEW ZEALAND NATIONAL COLLEGE
Graduate Diploma - Information Technology
TASMAN INTERNATIONAL ACADEMIES
Graduate Diploma - Information Technology
REGIONAL INSTITUTE OF MANAGEMENT AND TECHNOLOGY