Jatin Joshi

People Management (30%)

• Conduct Performance Appraisals and IDP’s, ensuring compliance with company guidelines and timelines.
• Develop a robust ‘talent pipeline’ through proactive coaching and training, fostering high-performance culture.
• Plan and lead Management and Team meetings following Soul Restaurant’s Success Routines, ensuring informative and interactive sessions.
• Manage in-store Employee Relations, adhering to statutory requirements and employment laws.
• Utilize Performance Improvement Process, ensuring all team members meet expected performance levels.
• Implement Bench Planning process, optimizing staffing levels and recruitment strategies.
• Maintain up-to-date personnel files and training records for all employees

• Guest Experience (20%)
  
• Create a Guest-focused environment, ensuring a diverse and appealing experience for the brand’s customers.
• Conduct period ROCC evaluations, implement action plans, and resolve issues promptly.
• Address Guest complaints in line with company policy, escalating when necessary.
• Regularly review GES reports and develop plans to achieve consistent service standards.
• Utilize company tools to ensure excellent Guest service (e.g., prep for peak, GES reports).

• Sales Growth (25%)
  
• Maximize restaurant sales through exceptional operational standards and outstanding Guest service.
• Set and communicate Bold Sales Goals, striving to exceed targets consistently.
• Implement local marketing activities and increase visibility within the community.
• Develop a strong sales culture, setting clear targets for team members and managers.
• Manage team member incentives and maintain updated Points of Sale for promoting new products.

• Profit Optimization (25%)
  
• Understand and control all restaurant costs (e.g., labor, food), aligning with AOP targets.
• Develop a profitability strategy, adjusting based on business needs, trends, and promotions.
• Accurately complete management schedules and plan for Balance Score Card reviews.
• Conduct regular financial audits, analyze paperwork, and follow up on action plans for improvement.
• Utilize system reports and tools to ensure 100% product availability.