JATIN JETHVA
Niagara Falls,ON
Summary
Organized and efficient customer service supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Niagara Falls, ON
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Promptly responded to inquiries and requests from prospective customers
- Delivered prompt service to prioritize customer needs
- Utilized customer service software to manage interactions and track customer satisfaction
Supervisor of Operations
Papa John's Pizza
Niagara Falls, ON
05.2022 - 06.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Introduced new methods, practices, and systems to reduce turnaround time
- Trained team members on new hotel services and products to support promotional efforts
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Serving Staff Member
A & W Fast Food Restaurant
Niagara Falls, ON
09.2021 - 05.2022
- Processed orders and sent to kitchen employees for preparation
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Education
High School Diploma -
Niagara College
05.2023
Master of Science: Computer Applications Development -
Ahmedabad University
05.2015
Skills
- Multi-Site Operations
- Inventory Control
- High-Pressure Environments
- Client Relations
- Staff Training
Certification
- Smart Serve
Timeline
Customer Service Representative
Walmart
05.2022 - Current
Supervisor of Operations
Papa John's Pizza
05.2022 - 06.2023
Serving Staff Member
A & W Fast Food Restaurant
09.2021 - 05.2022
High School Diploma -
Niagara College
Master of Science: Computer Applications Development -
Ahmedabad University
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