Jatin Girdhar
Surrey,Canada
Summary
Dedicated and result-oriented professional in operations analysis with a work experience of 7+ years. Skilled in managing business relationships by implementing standard operating procedures to align with organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Concierge
Eureka Security Services Ltd.
11.2023 - Current
- Handling everyday front desk operations that include documenting issues faced by residents/visitors, assisting contractors, and managing deliveries.
- Identified areas of improvement in the current building operating procedures to streamline concierge operations, improving overall efficiency and resident satisfaction.
- Worked closely with property management by providing data and reports on operational performance to enhance service quality and achieve building management's vision.
Lead Dispute Analyst
American Express
07.2017 - 07.2023
- Identified inefficiencies in the current processes, and proposed targeted improvements by developing SOPs.
- Translated stakeholder requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, and data flow/data model diagrams.
- Led efforts to collaborate with senior leadership to design and document process changes by adopting change management best practices.
- Analyzed business requirements while working with merchants such as Google, Facebook, and Walmart as a card service provider.
- Successfully managed the migration of a 2-billion-dollar in-house tool used by over 400 employees by working in collaboration with 4 different teams.
Systems Engineer
Infosys Ltd.
09.2015 - 05.2017
- Front-end scripting on ServiceNow based on the client’s (Telstra) requirements.
- Participated in design, code, and test inspections throughout the product life cycle to identify issues.
- Worked with multiple on-site and offshore teams on incident management and workflow management to provide the user a platform to create an incident in real-time primarily.
Education
MBA - BUSINESS ANALYTICS
University Canada West
Vancouver, BC12.2024
BACHELOR OF TECHNOLOGY - INFORMATION TECHNOLOGY
GGSIPU
07.2015
Skills
- Business Process Management
- Team Management
- Functional Specifications
- User Cases
- User Stories
- Workflow Diagrams
- Data Flow Diagrams
- Data Model Diagrams
- Change Management
- Process Improvement
- Front-end Scripting
- ServiceNow
- Design Inspections
- Code Inspections
- Test Inspections
- Interpersonal Skills
- Equality
- Diversity
- Inclusion
- Client Relationship Management
- Business Requirements Analysis
- Dashboard Publishing
- KPI Presentation
- Programming Languages
- C
- Python
- Java
- JavaScript
- HTML
- Database Management
- MySQL
- Oracle
- Tableau
- SQL Reporting
- ServiceNow Administration
- ServiceNow Implementation
- Amex Client Management
- Web Services
- MS-Office 365
Accomplishments
- Achieved the highest possible rating (G1, L1) along with three promotions at American Express.
- Awarded the Beyond Call of Duty, Star of the Month, and Star Lead Award at American Express.
- SQL reporting from the National Informatics Center.
- Successfully completed Infosys Technical Foundation and Stream-based training in Mysore.
- LinkedIn certifications - Generative AI: The Evolution of Thoughtful Online Search, Ethics in the Age of Generative AI and Streamlining Your Work with Microsoft Copilot.
Certification
- Customer Relationship Management, salesforce, Vancouver, BC
- Achieved the highest possible rating (G1, L1) throughout my career at American Express.
- Been awarded the Beyond Call of Duty, Star of the Month, and Star Lead Award at American Express.
- SQL Reporting from National Informatics Center.
- Infosys Technical Foundation and Stream-based training in Mysore.
- LinkedIn certification for MS Outlook and MS Excel.
Clientrelationship
- Analyzed business requirements while working with Google, Facebook, and Walmart as a card service provider.
- Successfully managed migration of a 2-billion-dollar in-house tool used by over 400 employees.
- Publishing dashboards and presenting KPIs progress to seniors and management, planning activities for future improvement.
Languages
English
Full Professional
Timeline
Front Desk Concierge
Eureka Security Services Ltd.
11.2023 - Current
Lead Dispute Analyst
American Express
07.2017 - 07.2023
Systems Engineer
Infosys Ltd.
09.2015 - 05.2017
MBA - BUSINESS ANALYTICS
University Canada West
BACHELOR OF TECHNOLOGY - INFORMATION TECHNOLOGY
GGSIPU
- Customer Relationship Management, salesforce, Vancouver, BC
- Achieved the highest possible rating (G1, L1) throughout my career at American Express.
- Been awarded the Beyond Call of Duty, Star of the Month, and Star Lead Award at American Express.
- SQL Reporting from National Informatics Center.
- Infosys Technical Foundation and Stream-based training in Mysore.
- LinkedIn certification for MS Outlook and MS Excel.
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