JATIN CHODANKAR
VANCOUVER,British Columbia
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
Food Court Attendant
Costco Wholesale
02.2022 - Current
- Stocked thefood court for entire day, ensuring that all items were well-stocked and presented attractively to customers
- Streamlined food preparation processes for increased efficiency and reduced wait times.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Prepared food and served customers, handling queries and resolving issues promptly and professionally to ensure customer satisfaction
- Learned to be more time-sensitive and efficient in fast-paced environment, serving high volumes of customers on tight schedule
- Improved customer experience by greeting customers and engaging in small talk, providing friendly and welcoming atmosphere
- Took initiative to learn all tasks related to department by asking questions and observing, earning reputation as knowledgeable and reliable team member
- Managed most aspects of department, including inventory management, cleaning, and ensuring compliance with health and safety regulations
- Received positive feedback from customers and management for excellent service and performance
- Enhanced customer satisfaction by maintaining a clean and organized food court area.
Cashier Assistant
Costco Wholesale
12.2021 - 01.2022
- Assisted cashiers with essential duties, such as bagging items and processing payments, to ensure smooth customer checkout experience
- Maintained clean and organized the store environment by stocking shelves and ensuring items were placed in their correct locations
- Provided excellent customer service by assisting customers with self-checkouts and answering questions about products or services
- Assisted with inventory management, including receiving and processing shipments and performing regular stock checks
- Operated store equipment, such as cash registers and scanners, with high accuracy and efficiency
Sourcing and sales manager
Soul Candy Tours
03.2020 - 09.2021
- Managed and motivated sales team of 10 members to achieve sales targets and generate walk-ins
- Developed and implemented sales strategies to increase revenue and market share
- Conducted market research and analyzed customer feedback to identify opportunities for growth and improvement
- Created and maintained reports on inventory, sales performance, and customer feedback
- Conducted partnership drives to increase number of hotels and resorts associated with Soul Candy Tours, resulting in 32% increase in business partnerships
- Managed procurement of new inventory, negotiating pricing and contracts with suppliers to maintain profitability
- Participated in hiring drives, interviewing, and selecting qualified candidates to join sales team
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Achieved sales goals and service targets by cultivating and securing new customer relationships
HR Assistant
Airwings Courier Express (India) Pvt. Ltd
02.2018 - 03.2020
- Conducted full-cycle recruitment, including creating job roles and responsibilities, posting jobs on social media, conducting interviews, and managing onboarding
- Developed and implemented employee safety training modules using written and audio materials
- Assisted with exit formalities, including conducting exit interviews, gathering employee feedback, and preparing necessary documentation
- Oversaw performance review process, including scheduling meetings and assisting in creating performance improvement plans
- Maintained accurate and up-to-date employee records, ensuring compliance with company policies and local regulations
- Assisted in planning and coordinating company events, including team-building activities and holiday parties
Office Admin Receptionist
Homely Foods
11.2011 - 08.2013
- Managed multiple tasks and met time-sensitive deadlines
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Routed incoming mail and messages to relevant personnel without delay
- Handled assignments independently with good judgement and critical thinking skills
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
Education
MBA: Human Resource Management -
University Canada West
Vancouver, BC04.2023
BBA: Marketing -
University of Mumbai
Mumbai, Maharashtra05.2019
Skills
- Sourcing
- Target oriented
- Human resources
- Communication skills
- Conflict management
- HRIS (2 years)
- Talent management
- Training development
Languages
English
Native or Bilingual
Hindi
Timeline
Food Court Attendant
Costco Wholesale
02.2022 - Current
Cashier Assistant
Costco Wholesale
12.2021 - 01.2022
Sourcing and sales manager
Soul Candy Tours
03.2020 - 09.2021
HR Assistant
Airwings Courier Express (India) Pvt. Ltd
02.2018 - 03.2020
Office Admin Receptionist
Homely Foods
11.2011 - 08.2013
MBA: Human Resource Management -
University Canada West
BBA: Marketing -
University of Mumbai
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