Vikram Saini
Brampton,Ontario
Summary
Dynamic Supervisor with a proven track record at Real Time Security, excelling in loss prevention and employee engagement. Adept at resolving customer complaints swiftly, ensuring satisfaction, and fostering team efficiency through effective training. Committed to continuous development and maintaining accurate cash management practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent
Bell
Mississauga, Ontario
06.2023 - 02.2024
- Engaged customers to understand their needs and recommend suitable products.
- Built rapport with clients to foster loyalty and encourage repeat business.
- Trained new staff on company policies, procedures, and customer service standards.
Supervisor
Real Time Security
Belleville, ON
01.2022 - 01.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in recruiting and onboarding new team members for security roles.
Supervisor
Tim Hortons
Belleville, ON
06.2019 - 02.2022
- Trained new employees on to support team efficiency.
- Monitored surveillance systems and responded promptly to incidents or alarms.
- Coordinated schedules for staff to maintain adequate security coverage at facilities.
Education
Post-Degree Certificate - Human Resource Management
Loyalist College Of Applied Arts And Technology
Belleville, ON12.2020
Post-Degree Certificate - Project Management
Loyalist College Of Applied Arts And Technology
Belleville, ON12.2019
Bachelor of Technology - instrumentation Engineering
Kurukshetra University
Thanesar, HR2018
Skills
- Loss prevention strategies
- Punctuality
- Employee engagement
- Accurate money handling
- Cash and credit transactions
- Customer assistance
- Continuous development
- Sales expertise
- Team collaboration
- Relationship building
Certification
OMVIC (Ontario Motor Vehicle Industry Council)
Language
English
Hindi
Punjabi
Urdu
Timeline
Sales Agent
Bell
06.2023 - 02.2024
Supervisor
Real Time Security
01.2022 - 01.2023
Supervisor
Tim Hortons
06.2019 - 02.2022
Post-Degree Certificate - Human Resource Management
Loyalist College Of Applied Arts And Technology
Post-Degree Certificate - Project Management
Loyalist College Of Applied Arts And Technology
Bachelor of Technology - instrumentation Engineering
Kurukshetra University
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