Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jathushan Yoganathan

Scarborough

Summary

Customer Service Representative who has excellent time management and interpersonal skills to work through a busy environment. Easily able to build a true connection which allows customers to leave the store satisfied and knowing that they are always a priority.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Assoicate

Bell Mobility
11.2024 - Current
  • Interact with customers via in person, over the phone regarding their concerns about latest or newest products they are interested in.
  • Resolve customer inquires and technical issues in a professional matter.
  • Promote and upsell Bell products and services and meeting targets in sales.
  • Collaborate with team members and support other departments and can multitask.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Associate

Staples
02.2022 - Current
  • Interacted respectfully with others to offer ideas, identify issues and provide assistance.
  • Gained operational knowledge and supported departmental needs.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Learning how to do inventory and carry outs.
  • Stocking items in the right place.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Experimental Learning Program

Be our guest
02.2021 - 03.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Outreach Volunteer

Scarborough Rosewood food drive Inc.
10.2020 - 10.2020
  • Assisted other volunteers with any help.
  • Fast paced with donation pick ups and flier handout.
  • Initiated and coordinated visits by influential persons and community groups for marketing exposure.


Child Care Assistant

Hope Center
10.2019 - 10.2019
  • Developed healthy relationships with 13 children to provide support and guidance in learning.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Cared for children ages 5 to 10 in nurturing and age-appropriate way.

Tutor Volunteer

Teacher's Assistant
04.2019 - 06.2019
  • Assisted students with homework using curriculum and materials provided by program.
  • Evaluated student binders, textbook notes and learning logs to understand learning goals.
  • Supported students with helpful study habits and correcting kids work

Education

High School Diploma -

Cedarbrae Collegiate Institute
Scarborough, ON
06.2022

Diploma - Bussiness

Seneca College of Applied Arts And Technology
North York, None
01-2027

Skills

  • Group Assistance
  • Event Planning Assistance
  • Multitasking and Organization
  • Office Supplies and Inventory
  • Customer Experience
  • Good work ethics
  • Customer service
  • Time management

Certification

  • Worker Health and Safety Awareness in 4 Steps - February 2021
  • SHSM Project Management Certification - March 2021
  • SHSM Communication and Networking Certification - March 2021
  • SHSM leadership Certification - March 2021
  • OTEC's Service Excellence program - March 2021
  • McGill Personal Finance Essentials - March 2021



Timeline

Sales Assoicate

Bell Mobility
11.2024 - Current

Customer Service Associate

Staples
02.2022 - Current

Experimental Learning Program

Be our guest
02.2021 - 03.2021

Outreach Volunteer

Scarborough Rosewood food drive Inc.
10.2020 - 10.2020

Child Care Assistant

Hope Center
10.2019 - 10.2019

Tutor Volunteer

Teacher's Assistant
04.2019 - 06.2019

High School Diploma -

Cedarbrae Collegiate Institute

Diploma - Bussiness

Seneca College of Applied Arts And Technology

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Jathushan Yoganathan