Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jaswinder Sidhu

Calgary,AB

Summary

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating trucks and trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Canada/U.S Long Haul Driver

Bison Transport
05.2024 - Current
  • Enhanced customer satisfaction by ensuring timely deliveries, maintaining clear communication with dispatchers, and adhering to schedules.
  • Streamlined route planning through the use of GPS technology and Work flexible shifts in a 24-hour, 7-day-a-week environment.
  • Demonstrated adaptability in navigating challenging weather conditions and perform tasks outdoors in all weather, often for extended periods.
  • Attended regular safety meetings to stay informed about industry best practices and contribute towards achieving accident-free driving records.
  • Improved safety records by conducting thorough pre-trip and post-trip inspections, identifying potential issues and addressing them promptly.
  • Developed strong relationships with fellow drivers through effective communication and teamwork, creating a supportive work environment.
  • Provided excellent customer service during pick-ups and drop-offs while representing the company professionally at all times.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Class 1 Long Haul Driver

PRITAM TRANSPORT LTD
07.2022 - 05.2024
  • Drive and operate trucks
  • Follow instructions; locate and read location and road maps
  • Pick up goods and materials, verify loads for accuracy, and deliver them as instructed
  • Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
  • Complete and verify paperwork for accuracy
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
  • Deal with emergency scenarios, manage fire extinguisher operations, and offer first aid assistance.
  • Track signals, signs, and other indications related to truck movement, and report them accordingly.
  • Coordinate trailer movements, including coupling, uncoupling, and manipulating the hitching mechanism.


ForkLift Operator

Integrating Staffing
07.2020 - 12.2021
  • Line hauling, loading and unloading freight vehicles using related equipment
  • Picking and packaging orders
  • Warehousing and shipping
  • Maintaining simple inventory
  • Verify items received
  • Check the conditions and quality of items received.

Customer Service Advisor

Concentrix Technologies Services (Email Support)
07.2020 - 11.2021
  • Responsible for receiving, evaluating, and responding to high volume of customer inquiries requests and providing resolution promptly
  • Build customer loyalty by establishing rapport with customers and respond in tactful, courteous, and responsive manner
  • Obtains and maintains an effective level of products and service knowledge
  • Responds to customers' requests for assistance in resolving servicing issues including but not limited Account Balances, Deposit verifications, Financial Transfers, Statements, Stop Payments etc
  • Provided assistance to customers via email.

Assistant Manager

MACS CONVENIENCE STORE (CIRCLE-K)
10.2019 - 07.2020
  • Responsibilities include cashing and assisting the customer with finding things of their need in the store
  • Giving customer support via Telephone, E-mail and In-Person.

IT Service Officer (Desktop Field Services)

MCS| OPS
09.2019 - 12.2019
  • Responsibilities include excelling in providing multi-tier level IT support, including on-call support
  • Resolving complex problems that involve local network issues
  • Utilizing reasoning and critical thinking skills, identified appropriate fix agent and resolved single-user issues.

Customer Sales and Service Representative

NORDIA (Orillia)
08.2018 - 04.2019
  • Responsibilities include responding to Customer request related to computers, laptop, television, internet, and tele-phone products
  • Promote complimentary solutions according to customers' needs and evaluate options and offer customer-focused and cost-effective solutions
  • Process new activations and transfer client to most appropriate group able to fulfill customer's request
  • Bring a remarkable sales and service experience with Bell on every contact
  • Review any billing disputes and ensuring customer satisfaction and resolution
  • Utilize resources such as knowledge base, websites and help desk tools to locate solutions to the known problems.

Education

Diploma - Physics, Chemistry, Biology and English

Georgian College
12.2019

Bhartiya Model Sen. Sec. School
03.2016

Skills

  • Highly skilled in customer service and can communicate effectively with clients via phone, email or in-person
  • Service oriented with demonstrated ability to proactively listen and solve problems
  • Effective communicator, both verbal and written
  • Proficient in time Management, Team Working and can prioritize multiple jobs
  • Self-motivated, Multitasking, Analytical Thinker and possess strong desire to succeed and meet goals
  • Hands on experience in tracking inventories of new products and managing finance and payments services
  • Exceptional troubleshooting skills and experienced to meet deadlines with sudden workload

Certification

  • Have Class 1
  • Calgary driving License

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Team Canada/U.S Long Haul Driver

Bison Transport
05.2024 - Current

Class 1 Long Haul Driver

PRITAM TRANSPORT LTD
07.2022 - 05.2024

ForkLift Operator

Integrating Staffing
07.2020 - 12.2021

Customer Service Advisor

Concentrix Technologies Services (Email Support)
07.2020 - 11.2021

Assistant Manager

MACS CONVENIENCE STORE (CIRCLE-K)
10.2019 - 07.2020

IT Service Officer (Desktop Field Services)

MCS| OPS
09.2019 - 12.2019

Customer Sales and Service Representative

NORDIA (Orillia)
08.2018 - 04.2019

Bhartiya Model Sen. Sec. School

Diploma - Physics, Chemistry, Biology and English

Georgian College

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Jaswinder Sidhu