JASWINDER MEHMI
Surrey,BC
Summary
To secure a position in the field of customer service that will allow me to utilize my experience in building relations and assuring a safe environment for customers, employees, and visitors. I aim to use my strong communication and problem-solving abilities to deliver a high level of service, uphold a secure setting, and contribute to the organization's success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER, SPECIAL ASSIGNMENTS GROUP
PALADIN SECURITY
BURNABY
06.2023 - Current
- Playing a noticeable role in special coverages such as strikes, events, private parties, and other high-profile assignments
- Maintaining a professional and courteous demeanor while providing services such as Liquor/Beverage enforcement, access control, Regular site patrols and crowd control
- Engaging in friendly conversations with guests in an event and diffusing the conflicts with use of tactical communication
- Our group has vast experience in de-escalating heated arguments with verbal tactics
- Conducting wellness checks for possible intoxication on suspicious persons and further escorting or evicting them out of the property if required as per site safety protocols
- Appropriately following Use of Force training techniques to assist fellow security officers in physical evictions of resistant subjects from property
- Recently, I worked at high profile assignments such BCMEA Port Strike in Vancouver and Richmond, Many days celebration at City of Port Coquitlam, Celebration of Lights at English Bay Beach, and Car Free show at city of Coquitlam.
SECURITY OFFICER, VANCOUVER CONVENTION CENTRE
GENESIS SECURITY
02.2023 - 06.2023
- Greeting and directing the guests to appropriate location and maintaining a professional presence all the time
- Maintain voyage control system and providing access to vehicles from truck routes into loading bays in busy events for move-ins and move-outs
- Communicating the information to center base and supervisors on radio using 10 codes
- Conducting interior and exterior patrols of the building to ensure that there are no suspicious activities in property
- Building effective relations with event managers and clients by assisting them in building tours and escorting them to required areas on property.
MATERIAL HANDLER
DAMCO LOGISTICS
NEW WESTMINSTER
06.2022 - 01.2023
- Maintaining a clean, organized, and safe work area by following WHIMS procedures and using personal protective equipment all the time as required
- Assisting with inventory counts, documentation, and other activities to ensure accurate inventory records and prevent loss or damage of materials
- Providing feedback and suggestions for process improvements related to materials handling, storage, and transportation
- Loading and unloading the 53'Ft truck trailers manually and with use of electric pallet jacks.
FRONT DESK REPRESENTATIVE
HOTEL CLUB ANANDAM
JALANDHAR, INDIA
08.2019 - 02.2022
- Responding to customer inquiries, complaints, and requests in a timely and professional manner
- Handling customer complaints and resolving issues to the satisfaction of the customer
- Identifying and escalating customer issues to the appropriate teams or managers when necessary
- Maintaining accurate and up-to-date customer records and ensuring that all customer information is kept confidential
- Staying up to date with product and service offerings, as well as industry trends and developments
- Continuously seeking to improve customer service processes and procedures.
Education
ASSOCIATE OF ARTS IN COMMERCE AND BUSINESS STUDIES -
LANGARA COLLEGE
02.2024
HIGH SCHOOL EDUCATION -
POLICE DAV PUBLIC SCHOOL
05.2019
Skills
- Strong Communication Skills
- Organizational and Time Management Skills
- Flexibility and Adaptability Skills
- Teamwork Skills
- Arrest Procedures
- Conflict Resolution Techniques
- Report Writing
- Leadership Skills
- Access Control
Certification
- ADVANCED SECURITY TRAINING
- OCCUPATIONAL FIRST AID LEVEL 2
- MANAGEMENT OF AGGRESSIVE BEHAVIOUR
- SPONTANEOUS ASSAULT RESPONSE
- WHIMS 2015
- ADVANCED DEFENSIVE AND TEAM CONTROL TACTICS
- MENTAL HEALTH AWARENESS CERTIFICATION
- NOTE TAKING AND REPORT WRITING
- HIGH RISE TOWER SECURITY
- WORKPLACE RESPECT
References available upon request.
-
Timeline
SECURITY OFFICER, SPECIAL ASSIGNMENTS GROUP
PALADIN SECURITY
06.2023 - Current
SECURITY OFFICER, VANCOUVER CONVENTION CENTRE
GENESIS SECURITY
02.2023 - 06.2023
MATERIAL HANDLER
DAMCO LOGISTICS
06.2022 - 01.2023
FRONT DESK REPRESENTATIVE
HOTEL CLUB ANANDAM
08.2019 - 02.2022
ASSOCIATE OF ARTS IN COMMERCE AND BUSINESS STUDIES -
LANGARA COLLEGE
HIGH SCHOOL EDUCATION -
POLICE DAV PUBLIC SCHOOL
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