Jaswinder Kaur

• Utilize surveillance equipment to monitor the event area for signs of suspicious activity or risks.
• Skillfully handle conflicts among attendees using effective communication and de-escalation techniques.
• Conduct regular patrols to deter and detect security breaches, hazards, or unauthorized individuals.
• Implement preventive measures such as bag checks, metal detector screenings, and perimeter security.
• Provide excellent customer service by assisting attendees with directions, information, and inquiries.
• Ensure the safety and satisfaction of event attendees while maintaining a secure environment.
• Verify Credentials, tickets, and identification to regulate entry and exit points
• Check the stairwell so that no one should be in the stairwell.

• Crowd Control: Effectively manage and control crowds to prevent congestion, maintain order, and ensure a smooth flow of attendees during events.
• Access Control: Verify credentials, tickets, and identification to regulate entry and exit points, ensuring only authorized personnel gain access to the event premises.
• Emergency Response: Quickly respond to and manage emergency situations, including medical incidents, disturbances, and evacuations, while following established protocols.
• Surveillance and Monitoring: Utilize surveillance equipment, such as CCTV cameras and radio communication, to monitor the event area for any signs of suspicious activity or potential risks.
• Conflict Resolution: Skillfully handle conflicts and disputes among attendees, using effective communication and de-escalation techniques to maintain a safe and secure environment.
• Patrols and Inspections: Conduct regular patrols of event areas to deter and detect any security breaches, hazards, or unauthorized individuals.
• Preventive Measures: Implement preventive measures such as bag checks, metal detector screenings, and perimeter security to mitigate potential risks and enhance overall safety.
• Customer Service: Provide excellent customer service by assisting attendees with directions, information, and inquiries while ensuring their safety and satisfaction.

Greet and assist customers, providing product information and recommendations.

Achieve individual and store sales targets through effective upselling and cross-selling.

Maintain store cleanliness, organization, and visual merchandising standards.

Process customer transactions accurately using the point-of-sale (POS) system.

Handle customer inquiries, complaints, and returns in a professional manner.

Participate in stock management, including receiving, tagging, and replenishing merchandise.

Stay updated on promotions, new arrivals, and company policies to better assist customers.

• Exceptional Multichannel Customer Service: Provided exceptional customer service and support through various channels, including phone, email, and chat
• Resolution-Oriented Complaint Handling: Handled customer complaints and found ways to resolve them in a timely and satisfactory manner by involving and coordinating with other departments within the company to address the issue.
• Comprehensive Documentation and Feedback: Documented all customer interactions in the company's customer relationship management system (CRM). Recorded details of the customer's query, complaint, or request, as well as any actions taken to resolve the issue. Identified opportunities for process improvements and provided feedback to management
• Proactive Upselling and Cross-Selling: Upsold or cross-sold products or services to customers. Identified customer needs and suggested additional products or services that may be of interest.