Jaswinder Kaur
Brampton
Summary
Qualified Desired Position with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
Soul Restaurant
12.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Mentored management team, fostering leadership skills and promoting career development opportunities.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Led daily operations to ensure efficient service and customer satisfaction.
- Developed training programs to enhance team performance and operational efficiency.
- Analyzed sales data to drive inventory management and reduce waste.
- Implemented cost-control measures resulting in improved profit margins.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Assistant Store Manager
Soul Restaurant
09.2024 - 12.2024
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Led team training initiatives, enhancing employee knowledge and performance in customer service standards.
- Developed visually appealing merchandise displays to optimize product visibility and enhance customer engagement.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
- Resolved customer complaints efficiently, maintaining high satisfaction levels and fostering positive relationships with clientele.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Loss Prevention Specialist
FMI Atlantic Inc
02.2024 - 05.2024
- Monitor security systems like alarms and closed-circuit cameras.
- Identify potential thieves from customers or staff.
- Follow and confront a potential person of interest who is suspected of shoplifting.
- Document theft and other violations of security, and what they observed on duty.
- Work with law enforcement to detain suspects of shoplifting or dishonest employees.
Multi-Unit General Manager
KFC
04.2023 - 02.2024
- Plan, implement and monitor the regional operational strategy.
- Set goals and objectives for stores in your area.
- Oversee operations to ensure efficiency.
- Recruit and hire new store employee.
- Train and onboard new employees.
- Set up and monitor store KPIs.
Store Manager
KFC
04.2020 - 04.2023
- Handle cash, credit or check transactions with customers
- Scan goods and collect payment
- Issue change, receipts, refunds, or tickets
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Answer customers' questions and get a manager if answer doesn't solve the issue
Cashier/Customer Service
A&W Restaurants
01.2020 - 04.2020
- Assisted with the flow of guests by taking food and drink orders as needed
- Cash handling and end of day revenue reconciliation and applicable paperwork
- Handled purchases in cash, credit cards, and ATM debit per company policy
- Resolved customer needs using professionalism and sensitivity
Education
Diploma - Computer engineering
Sheridan College
Brampton, ON08.2019
Skills
- Customer Service
- Food Service
- Loss Prevention
- Store Management Experience
- Operations management
- Food safety
Additional Information
- Core Competencies
- Ability to take and problem solve
- Bondable and attentive to details
- Excellent communication skills (written and verbal) interpersonal skills
- Multilingual abilities include: English, Hindi, Punjabi
- Self-starter; highly motivated, ambitious and goal oriented
- Well Confidence, follow through to the last detail
- Strong commitment, competitive and team player
- Hard working, physically fit and strong attention to detail
Timeline
Restaurant General Manager
Soul Restaurant
12.2024 - Current
Assistant Store Manager
Soul Restaurant
09.2024 - 12.2024
Loss Prevention Specialist
FMI Atlantic Inc
02.2024 - 05.2024
Multi-Unit General Manager
KFC
04.2023 - 02.2024
Store Manager
KFC
04.2020 - 04.2023
Cashier/Customer Service
A&W Restaurants
01.2020 - 04.2020
Diploma - Computer engineering
Sheridan College
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