Jaswinder Kaur
Toronto,ON
Summary
Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients.
Overview
3
3
years of professional experience
Work History
Office Administrator
Golden Loaf Bakery
10.2020 - 04.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Lead Hand
Summer Fresh Salads
01.2020 - 12.2022
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Communicated with management and team members to resolve obstacles.
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Reviewed employee concerns and new opportunities to drive business strategies.
Education
Post-secondary Program - Hospitality - Hotel Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON09.2020
Skills
- Process Payments
- Customer Relationship Management
- Office Production Evaluation
- Written and Oral Communications
- Data Communications
- Agent Support
- Livechat Messaging
- Quality Assurance
- Step Instructions
- Online Instruction
- Interpretation and Translation Services
- Call Control
Timeline
Office Administrator
Golden Loaf Bakery
10.2020 - 04.2023
Lead Hand
Summer Fresh Salads
01.2020 - 12.2022
Post-secondary Program - Hospitality - Hotel Operations Management
Centennial College of Applied Arts And Technology
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