Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaswinder Kaur

Abbotsford,BC

Summary

Upbeat and flexible person who is highly energetic, outgoing and detail-oriented. Eager in collaborating with IT focused companies in handling complex technical support problems, expert in interfacing with customers and providing end-user support.

Overview

2
2
years of professional experience

Work History

Cap3 Support Manager

Walmart
08.2023 - Current
  • Assists in providing directions and coordination of stocking as per told priorities by assistant manager and daytime management
    team.
  • Assesses the presentation of merchandise and appearance of the store and taking suitable action if needed.
  • General responsibility of store safety and security and manages accidents occurring during the shift.
  • Inspecting premises of the store for ensuring security exits and physical facilities are in compliance.

Electronics/Customer Support Executive

Walmart
03.2022 - Current
  • Provided excellent customer service on call and in person by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns while assisting them in making suitable electronic purchases
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Processed returns and exchanges along with upselling value added items such as extended warranties and insurances.

Education

Computer Information Systems Diploma - Information And Computer Systems

University of The Fraser Valley
Abbotsford, BC
12.2023

High School Diploma -

Sacred Heart School
Punjab, India
03.2021

Skills

  • Client Retention
  • Work Planning and Prioritization
  • Policy Development
  • Performance Evaluations
  • MicroSoft Office Suite
  • Data Entry
  • Target Oriented
  • First Aid
  • Proficiency in Computers
  • Self-motivated
  • Team Player
  • Stress management
  • Customer Service Expertise
  • Active Listening
  • Time Management
  • Product Knowledge

Timeline

Cap3 Support Manager

Walmart
08.2023 - Current

Electronics/Customer Support Executive

Walmart
03.2022 - Current

Computer Information Systems Diploma - Information And Computer Systems

University of The Fraser Valley

High School Diploma -

Sacred Heart School

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Jaswinder Kaur