JASWINDER KAUR
Toronto,ON
Summary
Recent computer systems technician graduate with a 100% attendance record, seeking a challenging role as a Software Engineer for Enable. Adept at working effectively in a fast-paced environment, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor
Dosa Twist
Etobicoke, ON
09.2022 - 12.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ordered new supplies and food to maintain service levels.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs and customer retention by 10%.
Customer Service
India village
Ancaster, ON
01.2022 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with 9 staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Team Leader
DHL
Hamilton, ON
08.2021 - 12.2021
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations.
- Identified inadequate materials and faulty equipment and brought them to supervisors' attention.
- Mentored and guided 15 employees to foster proper completion of assigned duties.
IELTS Trainer
IELTS Bedi's Best
Tarn Taran, Punjab, India
04.2019 - 07.2019
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
Education
Computer Systems Technician Networking - Computer Information Technology
ST CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Windsor, ON10.2022
Skills
- Programming: JavaScript, PHP, MySQL, HTML5/CSS3
- Expertise in Microsoft Office (Word, Excel, Outlook, and Powerpoint)
- Windows XP/7/8/10,
- Operating Systems & Software Tools: Mac OS, TCP/IP, LAN/WAN, LINUX, UNIX
- Proficient in Helpdesk ticket systems such as Jira Service Desk, First Level Support, resolving Problems and Incidents
- Customer service and Communication skills
Accomplishments
- Achieved Student Leadership Award through effectively helping students.
- Achieved Student Leadership Scholarship
- Consistently maintained high customer service satisfaction ratings at work
Certification
- Certified Cisco Network Associate (CCNA) completed at St. Clair College in 2022
- Certified ADCA (Advance Diploma in Computer Application) in 2020
Affiliations
Member, Alumni Association
Timeline
Supervisor
Dosa Twist
09.2022 - 12.2022
Customer Service
India village
01.2022 - 06.2022
Team Leader
DHL
08.2021 - 12.2021
IELTS Trainer
IELTS Bedi's Best
04.2019 - 07.2019
Computer Systems Technician Networking - Computer Information Technology
ST CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
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