JASVIR SINGH
Toronto
Summary
A bright and creative problem-solving individual with good performance in academics. Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. challenging customer relations positions that focus on sales, retention, and resolutions.
Overview
7
7
years of professional experience
Work History
Travel Consultant
CLOUD 5
11.2024 - Current
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Followed up with customers to increase customer service with travel plans.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
AUTO CLAIMS ADVISOR/ TOTAL LOSS CLAIMS ADVISOR
Aviva Canada
07.2022 - 08.2024
- Provided excellent customer service by responding promptly to inquiries, resolving complaints and providing accurate information regarding policies and procedures
- Developed expertise in assessing and evaluating customer's claims to ensure accuracy and compliance with company standards
- Negotiated claim settlements and recommended litigation when settlement could not be negotiated
- Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine extent of liability
- Worked with adjusters to determine the most cost effective repair and restoration solution
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions (Rogers)
02.2020 - 02.2022
- Maintain a high-volume workload within a fast-paced environment
- Answered inquiries by clarifying desired information, researching, locating, and providing information
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Occasionally filled in on shifts to cover orders
- Collected customer feedback and made process changes to exceed customer satisfaction goal
- Addressed the customer service inquiries in a timely and accurate fashion
- Always maintained up to date records
- Developed effective relationships with all call center departments through excellent communication
- Overseeing the processing and implementation of orders, application, or forms
- Communicate with customers, members, or employees to increase loyalty and retain businesses or services and quickly devise solutions to problems
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Made outbound calls to obtain account information
CUSTOMER SERVICE MANAGER
Walmart
04.2018 - 01.2020
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer performances to determine focus of sales efforts
- Resolve customer complaints regarding sales and service
- Issue receipts, refunds, credits or change due to customer establish or identify prices of goods, service and admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers questions and provide information on procedure and policies
- Calculate total payment received during a time and reconcile this with total sales
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Ensured safe work habits are being followed
Education
BET - ENVIRONMENTAL STUDIES
CAPE BRETON UNIVERSITY
01-2018
B. TECH - AGRICULTURAL ENGINEERING
PUNJAB AGRICULTURAL UNIVERSITY
04.2012
Skills
- Microsoft Office
- Multitasking
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Customer service and support
- Team Leadership
Hobbies and Interests
- Playing Cricket
- Reading articles related to technological changes and advancements
- Solving puzzles
- Travelling to new places and camping
- Talking with people and making connections
Timeline
Travel Consultant
CLOUD 5
11.2024 - Current
AUTO CLAIMS ADVISOR/ TOTAL LOSS CLAIMS ADVISOR
Aviva Canada
07.2022 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions (Rogers)
02.2020 - 02.2022
CUSTOMER SERVICE MANAGER
Walmart
04.2018 - 01.2020
B. TECH - AGRICULTURAL ENGINEERING
PUNJAB AGRICULTURAL UNIVERSITY
BET - ENVIRONMENTAL STUDIES
CAPE BRETON UNIVERSITY
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