Jasvir Kaur
Edmonton,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Cornerstone Credit Union
11.2022 - Current
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Sought ways to improve processes and services provided.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Responded proactively and positively to rapid change.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Supervisor
A&W
08.2020 - 01.2024
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Solicited customer feedback to identify and improve on areas of weakness.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Arts - Business Administration
University of Regina
Regina, SK04.2021
Skills
- Store maintenance
- Sales expertise
- Call Documentation
- Microsoft Office
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Credit Union Knowledge
- Work Prioritization
- Relationship Building
- Account Management
- Money handling abilities
- Strategic sales knowledge
Languages
English
Full Professional
Certification
Fundamental of personal financial planning from Dalhousie university
Timeline
Member Service Representative
Cornerstone Credit Union
11.2022 - Current
Supervisor
A&W
08.2020 - 01.2024
Bachelor of Arts - Business Administration
University of Regina
Fundamental of personal financial planning from Dalhousie university
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