Jasvir Kaur
Brampton,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Elite Residential Services
09.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Core Security Guard
GardaWorld Security
04.2022 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Core Security Guard
Paragon Security
11.2020 - 04.2022
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Front Desk Concierge
Platinum Security Guards
10.2018 - 10.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON05.2020
Skills
- Reservations Management
- Event Planning
- Marketing
- Transportation Coordination
- Customer Service
- Hospitality
- Emergency Response
- CCTV Surveillance
- Stationary Surveillance
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Smart Serve Certified
WHMIS certified
Four seasons Certified
Mental Health First Aid standard
First Aid and CPR
Timeline
Concierge
Elite Residential Services
09.2023 - Current
Core Security Guard
GardaWorld Security
04.2022 - 09.2023
Core Security Guard
Paragon Security
11.2020 - 04.2022
Front Desk Concierge
Platinum Security Guards
10.2018 - 10.2020
High School Diploma -
Centennial College of Applied Arts And Technology
Similar Profiles
Marilyn PandeyMarilyn Pandey
Concierge and Security Guard at Elite Residential ServicesConcierge and Security Guard at Elite Residential Services
Henry OkpalaHenry Okpala
Security Guard/ Concierge at Elite Residential Concierge Services IncSecurity Guard/ Concierge at Elite Residential Concierge Services Inc
JASPREET KAURJASPREET KAUR
Security Supervisor at Elite Residential Concierge Services Inc.Security Supervisor at Elite Residential Concierge Services Inc.
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group