Jasvin Nijjar
Dryden,ON
Summary
Proven Customer Service Representative with a track record of enhancing client satisfaction and loyalty at Walmart, adept in conflict mediation and critical thinking. Skilled in Microsoft Excel and complaint handling, I've successfully increased repeat business by resolving disputes empathetically and efficiently, demonstrating exceptional active listening and data entry skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sale Representatives
Exchange Marketing
03.2024 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cashier
Real Canadian Superstore
02.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Of Arts - Psychology
Alexander College
Burnaby, None07.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Microsoft Excel
- Conflict mediation
- Credit adjustments
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Walmart
10.2024 - Current
Sale Representatives
Exchange Marketing
03.2024 - 05.2024
Cashier
Real Canadian Superstore
02.2022 - 10.2023
Associate Of Arts - Psychology
Alexander College
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