Jasveer Kaur
Surrey
Summary
To gain employment in an organization where I can utilize my previous experience and skills to benefit the organization and promote professional and personal development.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
British Airways
2023.09 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Customer Experience Ambassador
Flair Airlines
2024.12 - 2025.01
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Seasonal Worker
DNA (Destinations North America)
2024.04 - 2024.10
- Working with different crew
- Getting more customer service experience
- Client reception
- Guide services in each port of call
Ticketing Agent
Phipplines Airline
2023.05 - 2024.09
- COLLECTING CHARGES FOR EXCESSIVE BAGGAGE
- CHECKING BAGGAGES AND PROVIDING TRAVAL INFORMATION
- COMPUTING FARES
- PREPARING AND SELLING TICKETS
Security Officer
Security Company
2022.10 - 2023.03
- Monitor surveillance cameras
- Responding to alarms and emergencies
- Report any suspicious activity
Front End Associate
Walmart Superstore
2020.03 - 2022.02
- ASSISTING WITH FRONT END COVERAGE
- REPLENISHING IN STOCKING AND ZONING THE SALESFLOOR AS ASSIGNED
- PICKING, STAGING, AND BINNING INVENTORY
- RESPONDING TO CUSTOMER REQUESTS FOR O AND SERVICE
Education
DIPLOMA - studying in hospitality and management
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
01.2024
DIPLOMA CERTIFICATE - completed high school
TAMANAWIS SECONDARY SCHOOL
01.2021
Skills
- Time management
- Flexibility
- Communication
- Organization
- Teamwork
- Problem-solving
Languages
English
Limited Working
Arabic
Elementary
Timeline
Customer Experience Ambassador
Flair Airlines
2024.12 - 2025.01
Seasonal Worker
DNA (Destinations North America)
2024.04 - 2024.10
Passenger Service Agent
British Airways
2023.09 - Current
Ticketing Agent
Phipplines Airline
2023.05 - 2024.09
Security Officer
Security Company
2022.10 - 2023.03
Front End Associate
Walmart Superstore
2020.03 - 2022.02
DIPLOMA - studying in hospitality and management
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
DIPLOMA CERTIFICATE - completed high school
TAMANAWIS SECONDARY SCHOOL