JASVEER KAUR
Brampton,Canada
Summary
Courteous Passenger Service Agent boasting 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
LOT POLISH AIRLINE,TORONTO PEARSON AIRPORT
2022.05 - Current
- Using the Altea system for check-ins and boardings
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provide high quality customer service.
- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.
- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight.
- Monitor carry-on luggage and aircraft doors.
Passenger Service Agent
KLM ROYAL DUTCH AIRLINE,TORONTO PEARSON AIRPORT
2022.08 - 2023.01
- Maintain accurate records and update PNR files.
- Process appropriate compensation when required (Delay bag vouchers).
- Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Marketing Manager
Pizza Depot
2020.11 - 2022.03
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
Front Desk
Northumberland resort
2019.08 - 2020.09
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Streamlined front desk operations for increased efficiency and improved customer service.
Education
Diploma Of fashion studies -
Seneca College
Toronto, ON06.2019
Diploma of hospitality foundations - Hotel and Resort Management
Seneca College
Toronto, ON06.2018
Bachelor of Science - Airlines, Tourism, hospitality management
BABA Farid College
India05.2014
Skills
- Passenger Assistance
- Concern for Safety
- Computer Terminal Operations
- Teamwork
- Departures Management
- Reservation Processing
- Altea Reservation system
- Boarding Support
- Coordinating Schedules
- Results Focus
- Reservations
- Motivating Employees
- Customer Service Management
- Investigating Problems
- World tracer
- Baggage handling
Additional Information
- Have purple RAIC (Restricted Area Identity Card) clearance from transportation Canada.
- Permanent resident of Canada
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Passenger Service Agent
KLM ROYAL DUTCH AIRLINE,TORONTO PEARSON AIRPORT
2022.08 - 2023.01
Passenger Service Agent
LOT POLISH AIRLINE,TORONTO PEARSON AIRPORT
2022.05 - Current
Marketing Manager
Pizza Depot
2020.11 - 2022.03
Front Desk
Northumberland resort
2019.08 - 2020.09
Diploma Of fashion studies -
Seneca College
Diploma of hospitality foundations - Hotel and Resort Management
Seneca College
Bachelor of Science - Airlines, Tourism, hospitality management
BABA Farid College
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