Jasveer Kaur
Vancouver,BC
Summary
Customer-focused professional with successful 3-year career in retail sector with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Roots
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
Shift Manager
A&W
12.2020 - 01.2024
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Store Manager
Forever 21
11.2021 - 04.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Associate of Science - Science
University of Canda West
Vancouver, BC07.2021
High School Diploma -
Codecore College
New Westminster, BC01.2019
Skills
- Industry Expertise
- Performance Management
- Team Building
- Performance Coaching
- Revenue Forecasting
- Product Knowledge
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Food safe level 1
Timeline
Team Leader Manager
Roots
04.2023 - Current
Store Manager
Forever 21
11.2021 - 04.2023
Shift Manager
A&W
12.2020 - 01.2024
Associate of Science - Science
University of Canda West
High School Diploma -
Codecore College
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