Jastej Kaur
Vancouver
Summary
Results-driven retail professional with over 3 years of experience in dynamic, fast-paced environments, including 1 year in a supervisory role. Proven ability to lead and inspire teams, foster strong employee relationships, and maintain a positive workplace culture. A track record of exceeding expectations in customer service and consistently driving sales growth.
Overview
2
2
years of professional experience
Work History
Supervisor
Ardene
West Vancouver
08.2024 - Current
- Acted as the only manager on duty during various shifts in a high-volume retail environment, ensuring smooth daily operations.
- Handled customer complaints with professionalism.
- Executed and maintained visual merchandising strategies that aligned with company standards to enhance in-store engagement.
- Managed all store opening and closing procedures including cash handling, deposits, and end-of-day reporting.
- Trained and mentored new hires, providing ongoing coaching and performance feedback.
- Oversaw administrative duties such as inventory paperwork, and sales reporting.
- Fostered a positive employee relations environment and encouraged collaboration and accountability.
Head cashier
Coach Outlet
Richmond
09.2023 - 07.2024
- Answered questions, assisted with locating products, and addressed customer concerns or complaints.
- Encouraged customers to sign up for loyalty programs with a more than 95% success rate.
- Rang up customers' purchases by scanning barcodes or manually entering product information into the cash register or point-of-sale (POS) system.
- Handled various forms of payment, such as cash, credit cards, debit cards, and mobile payment apps, and ensured that payments were processed accurately.
Sales Associate
Old Navy
Richmond
02.2023 - 09.2023
- Mastered the brand's selling techniques and created a premium customer experience.
- Recognized and assisted customers in identifying goods quickly using different techniques and provided clear answers to problems.
- Provided style and attire advice to the consumer drawing inspiration from mannequins and displays.
Education
Associate of Arts - Psychology
University Canada West
Vancouver07-2023
Skills
- Team Leadership
- Customer Engagement
- Performance Coaching
- Administrative Skills
- Inventory Management
- Visual Merchandising
- Conflict Management
Languages
English: Highly Proficient
Hindi: Highly Proficient
References
Gunisha Singh, 778-875-5349, Ardene
Timeline
Supervisor
Ardene
08.2024 - Current
Head cashier
Coach Outlet
09.2023 - 07.2024
Sales Associate
Old Navy
02.2023 - 09.2023
Associate of Arts - Psychology
University Canada West