Summary
Overview
Work History
Education
Skills
Language (multilingual)
Interests
Awards
Timeline
Generic

Jasson Zekry

Pierrefonds,Canada

Summary

Customer service professional with experience across banking, retail, food service, and airport operations. Skilled in assisting clients, resolving inquiries, training team members, and ensuring accuracy and efficiency. Known for adaptability, problem-solving, and consistently delivering excellent customer experiences.

Overview

8
8
years of professional experience

Work History

Customer service

Lakeshore General Hospital
Pointe-Claire, QC
08.2017 - 08.2020
  • Rented and repaired TVs and provided phone services for patients.
  • Trained and supervised new employees, providing constructive and positive feedback to ensure proper performance.
  • Prepared billing and submitted reports to the company accurately and on time.

Cashier

Tim Hortons
Beaconsfield, QC
06.2019 - 08.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Supervisor and Cashier

YUL Pizza restaurant
Dorval, QC
12.2018 - 12.2020

Cashier

  • Interacted with passengers, handled payments, and provided receipts.
  • Maintained inventory and adhered to budgeting practices.
  • Prepared customer orders efficiently and ensured quality service.

Cashier at a gas station

Ultramar
Boisbriand, QC
11.2019 - 04.2024

Cashier

  • Collected payments, provided accurate change, and issued receipts.
  • Dispensed lottery tickets and verified customer age for restricted products.
  • Assisted customers with inquiries and maintained a clean, organized workspace.

Manager

  • Entered fuel volume data into the PDI system and prepared daily reports for the company.
  • Trained assistant managers and employees on cashier and store operations.
  • Monitored store safety and reported suspicious activity to authorities.

Food Service

  • Took food orders, prepared, and baked products.
  • Maintained cleanliness and sanitation standards.

Arrival Registration Clerk

Biron company
Dorval, QC
07.2021 - 09.2021
  • Managed passenger arrivals and ensured a smooth check-in process for COVID testing.
  • Assisted travelers by providing information and answering inquiries.

Passenger Experience Agent

Airport Customer Service
Dorval, QC
07.2023 - 10.2024
  • Assisted passengers with check-in, boarding, and travel documentation.
  • Performed arrivals duties, including connecting jet bridges and ensuring smooth passenger disembarkation.
  • Prepared and submitted weight and balance reports for pilots to ensure safe flight operations.
  • Provided exceptional customer service and addressed passenger inquiries efficiently.

Head Teller

CIBC Bank
Pointe-Claire, QC
12.2024 - Current
  • Managed teller transactions and ensured accurate handling of cash and branch shipments.
  • Processed orders for receiving and sending funds securely.
  • Opened new accounts and guided clients on banking products and services.
  • Delivered excellent customer service and resolved client inquiries efficiently.

Education

Bachelor of Arts - Social Science program

John Abbott College
12-2021

Bachelor of Arts - Economics

Concordia University
Montreal, QC
06-2025

Skills

  • Problem Solving
  • Collaboration
  • Hard worker
  • Time Management
  • Critical Thinking
  • Handling Pressure
  • Identification of client needs

Language (multilingual)

English, French and Arabic
Full Professional

Interests

  • Aviation enthusiast with strong knowledge of aircraft and flight operations
  • Regularly follow air traffic control communications and monitor flights
  • Passionate about staying up-to-date with the aviation industry and technology

Awards

AWARD RECEIVED, Public speaking 2016, Cross country running 2nd 2016

Timeline

Head Teller

CIBC Bank
12.2024 - Current

Passenger Experience Agent

Airport Customer Service
07.2023 - 10.2024

Arrival Registration Clerk

Biron company
07.2021 - 09.2021

Cashier at a gas station

Ultramar
11.2019 - 04.2024

Cashier

Tim Hortons
06.2019 - 08.2019

Supervisor and Cashier

YUL Pizza restaurant
12.2018 - 12.2020

Customer service

Lakeshore General Hospital
08.2017 - 08.2020

Bachelor of Arts - Social Science program

John Abbott College

Bachelor of Arts - Economics

Concordia University
Jasson Zekry