Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Jassa Dhillon

Huntsville,ON

Summary

Results-driven sales professional with a seven-year track record of success in customer-oriented environments. Proven expertise in relationship building, partnership cultivation, and profit channel growth. A strategic-thinking leader with a focus on expanding network connections, introducing products persuasively, and driving territory development. Known for adeptly identifying customer needs and delivering tailored solutions. Currently pursuing ongoing education to become a Primary Care Paramedic, showcasing dedication to personal and professional development. A dynamic individual with a unique blend of sales acumen and healthcare aspirations, poised to bring a diverse skill set to a challenging and rewarding role.

Overview

5
5
years of professional experience

Work History

Merchandising Specialist

Banana Republic
04.2022 - 02.2023
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Updated seasonal displays for windows and mannequins to highlight current product lines.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Monitored team sales targets and addressed deficiencies.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Changed displays to reflect new promotions.
  • Arranged merchandise in alignment with store planogram.
  • Organized meetings for up to 60 staff members to discuss upcoming promotions, key strategies, and tasks

Beauty Advisor

Sephora
11.2022 - 01.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Sortation Associate

Amazon
11.2021 - 04.2022
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Provided reports and workflow statuses on time to management.
  • Maintained high-level work standard achieving 98% accuracy sorting and processing.
  • Lifted 75+ pounds using safety lifting belt.

Coffee Barista

Starbucks Coffee
09.2019 - 05.2020
  • Ensured guests were satisfied with their food, beverages and service; responded promptly and courteously to any requests or concerns
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.

Sales Associate

Nike Factory Store
05.2018 - 04.2020
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Obtained signatures for financial documents and internal and external invoices.
  • Increased purchase amounts by cross-selling with similar products.

Education

BBA - Business Administration

University of Guelph Humber
Etobicoke, ON
09.2020

License Certificate - Real Estate

Humber College
Toronto, ON
09.2021

Diploma - Primary Care Paramedic

CTS Canadian Career College
North Bay, ON
09.2024

Skills

  • Retail Metrics and Goals
  • Energy and Physical Stamina
  • Team Leadership
  • Retail Merchandising
  • Relationship Building
  • Complex Problem Solving
  • Stocking and Receiving
  • Building Customer Relationships and Loyalty
  • Loss Prevention
  • Advanced Life Support
  • Vital Signs Monitoring
  • Vital Sign Assessment

Websites

Languages

English
Punjabi
Hindi

Timeline

Beauty Advisor

Sephora
11.2022 - 01.2023

Merchandising Specialist

Banana Republic
04.2022 - 02.2023

Sortation Associate

Amazon
11.2021 - 04.2022

Coffee Barista

Starbucks Coffee
09.2019 - 05.2020

Sales Associate

Nike Factory Store
05.2018 - 04.2020

BBA - Business Administration

University of Guelph Humber

License Certificate - Real Estate

Humber College

Diploma - Primary Care Paramedic

CTS Canadian Career College

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