Jass Sarwan
Los Angeles
Summary
Results-driven operations and sales leader with over five years of experience at Amazon Fresh and in sales management, recognized for driving significant sales growth and optimizing operational performance while delivering exceptional customer experiences. Expertise in leading multi-site initiatives, store launches, remodels, and team development has consistently resulted in high-performing teams and efficient processes. Successfully led the top-performing Amazon Fresh store within the network, achieving outstanding sales figures, superior online order metrics, and exceeding multiple operational KPIs, earning accolades such as Manager of the Month and various recognition trophies. Actively seeking leadership roles that leverage operational expertise, sales acumen, and team development skills to foster growth in store management, regional leadership, or real estate opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager L5
Amazon Fresh
2023.01 - Current
- Promoted from Zone Lead to Assistant Store Manager, providing senior-level operational leadership across multiple departments and locations.
- Owned end-to-end store execution including safety, labor, sales performance, customer experience, and team development.
- Acted as a Field Launch Manager, leading and supporting remodels and high-impact store initiatives to ensure operational readiness, strong execution, and minimal disruption to customers.
- Transforming Food & Prepared Foods Operations
- Took ownership of underperforming food production and prepared foods operations, implementing improvements to safety, workflow, and execution.
- Optimized back-of-house layouts, established disciplined routines, and improved ordering practices to increase throughput, reduce waste, and enhance quality.
- Strengthened food safety and compliance standards, positioning operations as a benchmark during corporate and partner walk-throughs.
- Improved associate engagement by creating clear expectations and consistent routines, resulting in more reliable execution and a stronger customer experience.
- Online Delivery Excellence, Sales Growth & Customer Satisfaction
- Managed and optimized all store zones with a focus on online delivery performance, consistently achieving top operational performance.
- Drove year-over-year sales growth by keeping shelves full, reducing availability gaps, and ensuring customer orders were reliably fulfilled.
- Designed repeatable processes aligning inbound, replenishment, and picking teams—improving flow from back-of-house to shelf to customer.
- Developed high-performing teams through coaching, routines, and accountability, enabling consistent execution during peak volume.
- Elevated customer experience by emphasizing order accuracy, product quality, and timeliness, resulting in strong feedback, positive surveys, and high store reviews.
- Leadership Development & Mentorship
- Onboarded, trained, and mentored 5 Assistant Managers, preparing them for long-term success.
- Partnered closely with new leaders across food, perishable, and store operations, accelerating ramp-up through hands-on coaching, clear expectations, and performance alignment.
- Served as a regional subject matter expert, supporting multiple stores with best practices, training, and operational guidance.
- Delivered operational leadership across 9 store launches, multiple remodels, relaunches, and the full decommission of Westlake Village, ensuring smooth transitions with no operational disruptions.
- Acted as Field Launch Manager for several remodels and launches, ensuring teams were trained, processes were standardized, and locations reopened with strong performance.
Sales Manager
Green Power Network
2022.11 - 2023.01
- Led a small sales team focused on customer acquisition and revenue growth.
- Increased sales performance by coaching team members on consultative selling, objection handling, and consistent follow-up routines.
- Built simple sales processes and accountability rhythms that improved pipeline health, close rates, and team consistency.
- Developed and mentored team members, strengthening communication skills, confidence, and performance outcomes.
Zone Lead
Amazon Fresh
2021.11 - 2023.01
- Led daily operations across all store zones, building foundational leadership experience prior to promotion to ASM.
- Supported store launches, operational ramp-ups, and team training while driving compliance, sales, and customer satisfaction.
Grocery Associate
Amazon Fresh
2020.12 - 2021.11
- Executed daily operations with a focus on customer service, food safety, and speed of execution.
- Demonstrated strong ownership and leadership potential, resulting in rapid promotion into management.
Sales Associate
Jordan Brand
2018.10 - 2020.12
- Delivered high-touch customer service in a fast-paced retail environment.
- Built strong communication and sales skills that translated into later leadership success.
Education
Associate of Science - Business Administration And Management
Pierce College
Woodland Hills, CA2022-12
Skills
- Multi-Site Operations Leadership
- Sales Growth & Revenue Optimization
- Store Launches, Remodels & Decommissioning
- Customer Experience & Satisfaction
- Team Development & Mentorship
- Process Improvement & Standard Work
- Labor Optimization & Cost Control
- Online Fulfillment & Delivery Excellence
- Food & Prepared Foods Operations
- Customer service
Certification
- CPR Certified
- Food Safety Manager Certified
Timeline
Assistant Store Manager L5
Amazon Fresh
2023.01 - Current
Sales Manager
Green Power Network
2022.11 - 2023.01
Zone Lead
Amazon Fresh
2021.11 - 2023.01
Grocery Associate
Amazon Fresh
2020.12 - 2021.11
Sales Associate
Jordan Brand
2018.10 - 2020.12
Associate of Science - Business Administration And Management
Pierce College