Summary
Overview
Work History
Education
Skills
References
Timeline
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JASS KAUR

Kelowna,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

FedEx express
10.2020 - Current
  • Maintained detailed records of customer interactions, streamlining future communication and support efforts.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Cashier

Home Hardware Store
04.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Associate

Circle K Convenience Store + Shell Gas Station
05.2017 - 10.2020
  • Used POS system to enter orders, process payments and issue receipts
  • Upsold additional products and services to customers, increasing revenue.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Housekeeping Room Attendant

Days Inn Hotel
05.2017 - 05.2019
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Food Attendant

Extreme Pita
05.2017 - 05.2018
  • Adhered to all safety and sanitation standards while preparing and delivering food
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Utilized strong multitasking skills to manage multiple orders simultaneously, resulting in timely delivery of meals to customers.

Education

Associate of Arts -

Okanagan College
Kelowna, BC
05.2020

Skills

  • Strong Communication Skills
  • Time Management
  • Microsoft Excel
  • Computer Proficiency

References

Available upon request.

Timeline

Cashier

Home Hardware Store
04.2023 - 10.2023

Customer Service Agent

FedEx express
10.2020 - Current

Customer Service Associate

Circle K Convenience Store + Shell Gas Station
05.2017 - 10.2020

Housekeeping Room Attendant

Days Inn Hotel
05.2017 - 05.2019

Food Attendant

Extreme Pita
05.2017 - 05.2018

Associate of Arts -

Okanagan College

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JASS KAUR