JASREEN KAUR
Brampton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SALT & PEPPER
FARIDKOT , PUNJAB
02.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Receptionist Administrator
WE CAN INSTITUE
FARIDKOT, PUNJAB
06.2022 - 01.2023
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Responded promptly to emails from customers and other departments within the organization.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Participated in regular training sessions related to customer service best practices.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Education
Bachelor of Commerce - COMMERCE
PUNJABI UNIVERSITY
PATIALA 05-2022
BUSINESS MANAGEMENT-HUMAN RESOURCE - COMMERCE
Lambton College of Applied Arts And Technology
Mississauga, ONSkills
- Customer Service
- Decision-Making
- Interpersonal Skills
- Understanding Customer Needs
- Reliability
- Multitasking
- Relationship Building
- Time Management
Languages
English
Elementary
Punjabi
Professional
Hindi
Professional
Timeline
Customer Service Representative
SALT & PEPPER
02.2023 - 04.2024
Receptionist Administrator
WE CAN INSTITUE
06.2022 - 01.2023
Bachelor of Commerce - COMMERCE
PUNJABI UNIVERSITY
BUSINESS MANAGEMENT-HUMAN RESOURCE - COMMERCE
Lambton College of Applied Arts And Technology
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