Jasreen Kaur
Brampton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
Work History
Customer Service Representative
Global Credit & Collection
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Receptionist
Chief Legal Law Office
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Marketing Management - Entrepreneurship
Algonquin College
Ottawa, ONHigh School Diploma -
Khalsa School
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Team Development
Languages
English
French
Hindi
Punjabi
Certification
- Certified Nail Technician, VLCC
- Certified Hair Stylist, VLCC
Proficiency
Microsoft Word
Microsoft Outlook
Excel
Citrix
Timeline
Customer Service Representative
Global Credit & Collection
Receptionist
Chief Legal Law Office
Marketing Management - Entrepreneurship
Algonquin College
High School Diploma -
Khalsa School
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