Jasraj Singh
Brampton,ON
Summary
Skilled IT Technician with expertise in diagnosing, troubleshooting, and resolving hardware and software issues in diverse environments. Proficient in installing and maintaining computer systems, network infrastructure, and peripheral devices. Experienced in providing end-user support, ensuring system security, and optimizing IT resources for efficiency.
Overview
3
3
years of professional experience
Work History
IT Technician
System Architects
01.2024 - 12.2024
- Proficient in using remote access tools such as TeamViewer, AnyDesk, LogMeIn and Remote Desktop Protocol (RDP) for troubleshooting and support.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with cross-functional teams to implement IT solutions and improve system performance.
- Proficient in diagnosing and resolving hardware issues, including desktops, laptops, printers, and peripherals.
- Provided Tier 1/2/3 technical support to end-users via phone, email, and remote tools.
Customer Service Intern
Bharti Airtel
06.2022 - 02.2023
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Increased first-contact resolution rate by effectively utilizing resources available within the organization.
Education
Diploma - Computer Programming
Niagara College
Toronto, ON12-2024
Skills
- Desktop technical support
- Technical support
- Network troubleshooting
- Remote support
- Network security
- Operating system management
Languages
Punjabi
Native or Bilingual
English
Full Professional
Class G License
Ontario Class G License
Timeline
IT Technician
System Architects
01.2024 - 12.2024
Customer Service Intern
Bharti Airtel
06.2022 - 02.2023
Diploma - Computer Programming
Niagara College
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