Jaspriya Jaspriya
Surrey,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service
Sawera Ladies Salon
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered inquiries and provided superior customer service to clients.
Daily Operations Manager
Banana Republic Factory Store
2022.06 - Current
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics
- Ensured that safety protocols were followed consistently, resulting in significant decrease in workplace accidents.
Sales Associate
Banana Republic Factory Store
2021.06 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Associate
Winners & HomeSense
2021.05 - 2021.07
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Melanie Lyne
2021.02 - 2021.06
- Built relationships with customers and community to promote long term business growth.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Undergraduate Diploma - Business Management
Kwantlen Polytechnic University
Surrey, BC12.2022
Grade 12 - Commerce
Government Senior Secondary School
Jalandhar, Punjab, India03.2019
Skills
- Multitasking
- Quick Learning
- Retail Sales Customer Service
- Order Fulfillment
- Active Listening
- Business Development Understanding
- Sales Expertise
- Staff Training
- Multi Lingual - English, Hindi, Punjabi
Timeline
Daily Operations Manager
Banana Republic Factory Store
2022.06 - Current
Sales Associate
Banana Republic Factory Store
2021.06 - Current
Sales Associate
Winners & HomeSense
2021.05 - 2021.07
Sales Associate
Melanie Lyne
2021.02 - 2021.06
Customer Service
Sawera Ladies Salon
Undergraduate Diploma - Business Management
Kwantlen Polytechnic University
Grade 12 - Commerce
Government Senior Secondary School
Similar Profiles
Matthew A. Edgell Jr.Matthew A. Edgell Jr.
Host/Receptionist at Ladies & Gentlemen Salon and SpaHost/Receptionist at Ladies & Gentlemen Salon and Spa
Samantha TurnerSamantha Turner
Receptionist at Lord's And Ladies' SalonReceptionist at Lord's And Ladies' Salon
RITA AGBO DEDE ODONKORRITA AGBO DEDE ODONKOR
Administrative and Customer Service In-charge at Rejoice Ladies Salon And SpaAdministrative and Customer Service In-charge at Rejoice Ladies Salon And Spa