Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaspreet Kaur

Calgary,AB

Summary

Skilled in customer service and critical thinking, I excelled at Convenience Store by enhancing customer loyalty through empathetic conflict resolution and efficient problem-solving. My volunteer work at Saini Clinics and active listening skills further developed my ability to build strong relationships, contribute to a positive environment, and improve patient experiences. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively, seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Convience Store
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Volunteer

Saini Clinics and Pharmacy
07.2019 - 08.2020
  • Reported patient requests, concerns, and other observations to staff.
  • Enhanced patient experience by providing compassionate care and assistance during clinic visits.
  • Provided administrative support by filing documents, coordinating charts and answering phones.
  • Restocked supplies and filed paperwork to satisfy department leadership requests.

Babysitter

Home Based Business
02.2018 - 05.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.

Education

Supply Chain Management

St. Laweren College of Applied Arts And Technology
Toronto, ON
08-2022

International Business Management

Durham College
Oshawa, ON
12.2021

Masters of Commerce

Kurukshetra University
India
05-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Languages

English

Timeline

Customer Service Representative

Convience Store
04.2024 - Current

Volunteer

Saini Clinics and Pharmacy
07.2019 - 08.2020

Babysitter

Home Based Business
02.2018 - 05.2019

International Business Management

Durham College

Supply Chain Management

St. Laweren College of Applied Arts And Technology

Masters of Commerce

Kurukshetra University
Jaspreet Kaur