Jaspreet Kaur Nirmann
Edmonton,AB
Summary
Organized and Passionate Team lead good at managing multiple priorities with a positive attitude, skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Aiming to leverage my abilities to make an immediate contribution and willingness to take on added responsibilities to meet organization goals.
Overview
5
5
years of professional experience
Work History
Team Lead
Edmonton Collision Reporting Centre
11.2023 - Current
- Support in recruiting, hiring, and training of front-line staff and manage their scheduling;
- Support the performance management of Customer Service Representatives including
all training, evaluating, reporting, and staff management; - Greet visitors, determine their needs and direct them accordingly through the reporting process.
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Manage risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Submit reports to Edmonton Police Service and Alberta Transportation based on the nature of report using different legends.
Customer Service Representative
Edmonton Collision Reporting Centre
07.2023 - 10.2023
- Greet visitors, determined their needs and direct them accordingly through the reporting
process; - Communicate the reporting process with clients and explain the necessary information
required to proceed; - Respond to telephone inquiries, emails and forward callers to the appropriate person or authority;
- Interview drivers to determine collision details and verify driver's documents
- Data enter information using custom software in order to produce collision report for
Police, Insurance and Alberta Transportation; - File reports or retrieve as required;
- Photograph vehicle damage and upload images into collision report; to be done
outdoors, in all weather conditions. - Organize and co-ordinate workflow between CRC and Edmonton Police Service personnel;
- Operate digital scanner to transfer paper documents to digital file database.
- Assist drivers in initial stages of reporting to Insurance.
- Collaborate with team members to develop best practices for consistent customer service delivery.
Customer Support Coordinator
Eztrans Logistics Ltd
12.2018 - 06.2022
- Opened and distributed incoming regular and electronic mail and co-ordinate flow of information among departments and other organizations
- Greeted visitors, ascertain nature of business and direct visitors to appropriate person or department
- Created documents for shipments, orders and managed paperwork accordingly
- Scheduled and confirmed appointments with vendors and manage schedule changes
- Followed up with customers and vendors on outstanding documents required to finalize order process
- Developed, distributed, and maintained marketing materials, website and social media platforms
- Monitored office supply needs with consistent inventory checks and requisition approvals
- Defined problems, collected data, established facts and validated conclusions
- Trained employees in job-specific tasks like use of a software, website and evaluated continuing education needs to improve team performance.
Education
GRADUATE IN INFORMATION SYSTEMS BUSINESS ANALYSIS -
Northern College
05.2018
GRADUATE IN MOBILE APPLICATION DEVELOPMENT -
Northern College
08.2017
BACHELORS OF TECHNOLOGY IN IT -
Bhai Gurdas Institute of Engineering And Technology
Punjab, INDIA05.2016
Skills
- Team Management And Supervision
- Quality Assurance
- Report Preparation And Analysis
- Attention To Detail
- Documentation And Recordkeeping
- Remote Work Coordination
- Verbal And Written Communication
- Team Building
- Complex Problem Solving
- Decision Making
- Motivational Leadership
- Microsoft Office Suite
- Customer Experience
- Daily workflow improvement
- Documentation And Reporting
- Complaint resolution
- Mentoring
- Team Check-Ins
Timeline
Team Lead
Edmonton Collision Reporting Centre
11.2023 - Current
Customer Service Representative
Edmonton Collision Reporting Centre
07.2023 - 10.2023
Customer Support Coordinator
Eztrans Logistics Ltd
12.2018 - 06.2022
GRADUATE IN INFORMATION SYSTEMS BUSINESS ANALYSIS -
Northern College
GRADUATE IN MOBILE APPLICATION DEVELOPMENT -
Northern College
BACHELORS OF TECHNOLOGY IN IT -
Bhai Gurdas Institute of Engineering And Technology
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