Jaspreet Kaur

Built positive relationships with customers to increase repeat business.

• Monitored areas for security issues and safety hazards.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

• Responsible for collections and Customer query resolution regarding invoices.
• Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
• Increased customer service success rates by quickly resolving issues.

• Identify and rectify unidentified cash and manage end to end process of Cash applications.
• Reconcile orders to match customer books, including validating credits or debits and sharing them to customer for collection or refund
• Responsible for ensuring past due and collection metrics are achieved on portfolio of accounts
• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution