Jaspreet S Sabharwal

Started in July 2024 and underwent the HCAPPHome Support diploma program at Stenberg College Surrey, through Fraser Health Authority and starting as Health Care Assistant with Fraser Health in Surrey BC

• Enhanced workflow with systematic task prioritization.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Reconciled account files and produced monthly reports.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

• Co-ordinate office administrative procedures, evaluate and implement new procedures
• Establish work priorities and delegate work to office support staff
• Assisting in attending customer queries and staff attendance and management to all the clients
• Conduct clerical duties including filing, answering phone calls, responding to emails and preparing documents
• Assemble data and prepare correspondence, create and maintain company contact list and assist with customer management
• Visiting new and potential clients accessing their needs and trying to bring them onboard
• Co-ordinate and plan for office services, equipment, supplies, forms, maintenance, and security services
• Schedule meetings and other arrangements for the employer

• Assemble data and prepare correspondence, create and maintain company contact list and assist with client servicing
• Manage and implement office administrative procedures
• Coordinate with and work with office support staff for smooth customer services and complaint resolutions
• Performing duties including filing, answering phone calls, responding to customer emails and preparing desired reports and documents for customers
• Attending the customers in person and their mail queries and providing resolutions

• Lead service based cross-sell of banking products through branch distribution network and improved product penetration from 1.5 to 3 per customer for small business clients
• Acted as a single point of contact between branches and customers, facilitating the customer requirements and customer escalations
• Acted to ensure that all customer escalations are addressed and resolved in a timely manner
• Appointed Nodal officer to liaise with Banking Ombudsmen branch of Central Bank to resolve customer’s complaint in timely manner and to their satisfaction
• Responsible to manage and conduct loan/lending events across branches for small business clients with special closures on the spot for eligible clients
• Responsible to manage and monitor branch compliance in line with regulatory requirements in accordance with bank’s policies
• Ensure ongoing proper soft skills and product training to staff members for overall excellent customer interactions and customer services