Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

JASPREET SINGH DHALIWAL

Edmonton,Canada

Summary

Dynamic security professional with extensive experience at IMPACT SECURITY GROUP, excelling in crisis management and conflict resolution. Proven ability to enhance safety protocols and foster inclusive environments while delivering exceptional customer service. Skilled in CCTV monitoring and report writing, committed to maintaining high standards of professionalism and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

QCG/MOBILE SUPERVISOR

IMPACT SECURITY GROUP
Edmonton, Canada
06.2022 - Current
  • Responded promptly to alarms and medical emergencies, taking appropriate action to secure the scene and assist as needed.
  • Conducted routine mobile patrols and utilized CCTV systems to monitor premises, ensuring the safety of property, personnel, and visitors.
  • Supervise and manage mobile patrol operations, ensuring all safety protocols are followed while creating an inclusive, respectful environment for staff and clients of diverse backgrounds.
  • Utilize conflict resolution and de-escalation techniques to diffuse potentially hostile situations, addressing aggressive behavior in a calm, professional manner that promotes safety and respect for all individuals involved.
  • Provide exceptional customer service by addressing client concerns with integrity and professionalism, ensuring that issues are resolved fairly and promptly while maintaining a commitment to the company’s core values.
  • Conduct regular mobile patrols to ensure the safety of assigned properties, demonstrating strong situational awareness, critical thinking, and problem-solving skills in response to security risks or emergencies.
  • Foster a team culture of collaboration and mutual respect, mentoring and coaching new security personnel on best practices, professional conduct, and the importance of inclusivity in all interactions.
  • Communicate effectively with staff, clients, and law enforcement, ensuring that clear, respectful, and concise information is shared during incidents and daily operations to promote cooperation and understanding.
  • Manage stressful situations and crises with resilience and composure, using stress management techniques to maintain operational efficiency and clear communication during emergencies.
  • Encourage time management and productivity among team members, ensuring that all tasks are completed promptly and to a high standard even in high-pressure or time-sensitive situations.
  • Regularly engage with a diverse group of clients and the public, ensuring that interactions are respectful and sensitive to cultural differences and promoting a welcoming, safe environment for all individuals.
  • Lead by example in promoting physical fitness and readiness for the physical demands of the role, ensuring the team is well-prepared to handle the challenges of mobile patrol duties.
  • Foster an environment of inclusiveness and respect by acknowledging the diverse backgrounds and experiences of staff, clients, and the public, ensuring that all individuals are treated with dignity and fairness.
  • Demonstrate accountability by adhering to security protocols and company policies, consistently acting with integrity and ensuring compliance among the team.
  • Train and mentor staff on de-escalation, conflict management, and safety protocols, promoting a team environment that values professionalism, accountability, and respect for all.
  • Performed regular inspections of all entry and exit points to maintain access control and prevent unauthorized entry.
  • Verified identification and granted access to authorized individuals, ensuring secure entry to restricted or sensitive areas.
  • Documented all incidents and observations in detailed reports, maintaining accurate records of security operations and actions taken.

Bottle sorter and Cashier

GREEN BOTTLE DEPOT HARVEST HILLS
Edmonton, Canada
04.2020 - 12.2022
  • Delivered outstanding customer service by handling complaints and concerns with professionalism and respect, ensuring a positive experience for all individuals.
  • Conducted regular security patrols, applying critical thinking and situational awareness to address potential risks and maintain a safe environment.
  • Effectively managed emergencies and high-pressure situations with calm leadership and clear communication to ensure the safety of staff and customers.
  • Did access control and asked for ids and identification at non restricted areas.

Receptionist

COLISEUM INN HOTEL
Edmonton, Canada
03.2022 - 05.2022
  • Managed front desk duties including check-ins, check-outs, and responding to guest inquiries, ensuring smooth daily operations and a welcoming environment.
  • Delivered exceptional customer service by addressing and resolving guest concerns promptly and professionally to enhance overall satisfaction.
  • Collaborated with housekeeping, maintenance, and other departments to coordinate services and meet guest needs efficiently.
  • Enforced shelter policies while offering empathetic support to clients in distress, maintaining both security and a compassionate environment.

Education

Bachelor of Sociology -

Concordia University of Edmonton
Edmonton
12-2022

High school -

Punjab School Education Board
Punjab (India)
05-2019

Skills

  • Security Guard
  • Security Procedures
  • Report Writing
  • CCTV monitoring
  • Problem-Solving
  • Customer Service
  • Time Management
  • Self-Motivated
  • Security Operations
  • Patrol & Surveillance
  • Multi-tasked
  • Analytical Thinking
  • Conflict resolution
  • Law Enforcement
  • Risk Assessment
  • Communication Skills
  • Emergency Response
  • Incident Reporting
  • Crowd Control
  • Safety Protocols
  • Mobile patrol
  • Access control
  • Crisis management
  • Staff training and development
  • Security enforcement
  • Promotions and marketing
  • Store operations
  • Employee motivation
  • Staff meeting leadership
  • Technology proficiency
  • Scheduling and timekeeping
  • Task delegation
  • Willingness to learn
  • Multitasking capacity
  • Staff motivation
  • Professionalism
  • Physical stamina
  • Interpersonal skills
  • Effective communication
  • Employee evaluation
  • Customer relations
  • Organizational skills
  • Relationship building
  • Policy enforcement
  • Continuous improvement
  • Reliability

Certification

  • Police and Fire-Excited Delirium
  • Situational Awareness and Triage of Incident as Firefighters
  • Managing Mental Health Crisis Interventions as First Responders
  • Law Enforcement Crisis Intervention Training - Mental Health
  • Intimate Partner Violence for EMS and First Responders
  • Opioid Overdose Treatment, Use, Abuse, Disorder, Disease
  • Crime Crash Course 101
  • Courts and Justice and Courtroom Procedures
  • Suicide and Society
  • Understanding the Law and Justice
  • Situational Awareness for First Responders: Opioid Overdose and Triage
  • Elder Abuse
  • Emotional Intelligence
  • Youth Violence, Abuse, and Schools
  • Gender, Identity, Sexuality, and Guidelines for Law Enforcement and Public Interactions
  • De-escalating Situations Involving Individuals with Developmental Disabilities
  • Sexual Discrimination in the Workplace
  • What is a Crisis: Distress and Crisis Tolerance Measures
  • History and Understanding of the Black Lives Matter Movement
  • Understanding the Impact and Consequences of Impaired Driving
  • Intimate Partner Violence: Fundamental Domestic Violence and Abuse
  • Sexual Assault and Canadian Law
  • Child Trauma
  • How the Brain Adapts to Adversity: Emotion, Resilience, and Recovery
  • Generalized Anxiety and Panic Disorders: Causes, Symptoms, and Treatments
  • Truth Reconciliation and History of Residential Schools
  • Somatic Symptom Disorders: Causes, Symptoms, Diagnosis, and Treatment
  • Clinical Depression: Major, Postpartum, Atypical, Melancholic, Persistent
  • Hearing Voices and Mental Illness
  • Alcoholism: Causes, Symptoms, Diagnosis, Treatment, Pathology
  • Understanding Schizophrenia: Causes, Symptoms, Diagnosis, Treatments
  • Understanding Autism Spectrum Disorder and Communication
  • Policing and Forensics Youth and Adolescence: Conflict with the Law
  • Police Investigations, Interviews, and Interrogation
  • Problem-Oriented Policing, Patrols, Operations, and Welfare Checks
  • Understanding the Development of Gender Identity and Sexuality
  • Understanding Racial Profiling and Bias in Policing
  • Policing, Stress Management, and Resiliency
  • De-escalation Techniques, Calming Techniques, and Body Language
  • Managing Emotions in Times of Uncertainty and Stress

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional

References

References available upon request.

Timeline

QCG/MOBILE SUPERVISOR

IMPACT SECURITY GROUP
06.2022 - Current

Receptionist

COLISEUM INN HOTEL
03.2022 - 05.2022

Bottle sorter and Cashier

GREEN BOTTLE DEPOT HARVEST HILLS
04.2020 - 12.2022

Bachelor of Sociology -

Concordia University of Edmonton

High school -

Punjab School Education Board

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