Jaspreet Singh
Limehouse,ON
Summary
Service management professional dedicated to optimizing service processes and enhancing team productivity. Known for effective communication and collaboration that fosters strong customer relationships and ensures reliable support in dynamic environments.
Overview
10
10
years of professional experience
Work History
Service Manager
Fast Facility Services
Limehouse, Ontario
03.2025 - Current
- Managed daily operations of service teams across multiple facilities to ensure consistent service quality.
- Oversaw staff scheduling and resource allocation to optimize service delivery.
- Coordinated training sessions to improve team skills and enhance overall productivity.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Communicated effectively with clients to address service-related inquiries.
Route Service Representative
UniFirst
08.2024 - Current
- Improved customer satisfaction through timely and efficient route service deliveries.
- Delivered exceptional customer service by promptly addressing issues to foster client loyalty.
- Cultivated customer relationships through proactive communication and effective problem resolution.
- Increased company revenue by upselling additional products and services to clients during visits.
Service Manager
FAST FACILTY SERVICES
07.2023 - 07.2024
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Collaborated with customers to identify service needs and present tailored solutions.
- Oversaw hiring and training of service staff, fostering a high-performance team.
Route Service Sales Representative
FAST FACILTY SERVICES
04.2019 - 06.2023
- Improved customer satisfaction by addressing concerns and providing effective route service solutions.
- Developed efficient routing plans, reducing fuel costs and travel time between stops.
- Upsold products and services during routine customer visits, contributing to increased sales revenue.
- Utilized strong negotiation skills to secure favorable pricing agreements with vendors, resulting in increased profit margins for the organization.
Cook's Assistant
Fresh Tandoori
05.2020 - 08.2020
- Prepared ingredients by washing, peeling, and cutting various foods, enhancing efficiency in cooking and serving processes.
- Sanitized pots, pans, utensils, and kitchen appliances using company-approved cleaning supplies to uphold food safety standards.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment, and utensils to ensure a safe and hygienic cooking environment.
Cook
Wild Wings Restaurant
01.2019 - 03.2019
- Prepared meals efficiently under time constraints, facilitating timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Uphold clean, sanitary workspace, ensuring adherence to health and safety regulations.
- Maintained clean, organized work areas to enhance safety and ensure quality in food preparation.
Uber Driver
Uber
06.2018 - 12.2018
- Addressed passenger concerns and complaints with professionalism and courtesy.
- Facilitated loading and unloading of luggage to improve passenger experience.
- Cultivated effective communication skills through daily interactions with diverse riders.
- Followed company guidelines and policies when interacting with passengers.
Production Line Worker
Vision Profile
11.2015 - 05.2018
- Adhered to safety protocols, ensuring operational safety for self and colleagues.
- Coordinated with production team to maintain efficient workflow on production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items, facilitating seamless assembly operations.
Education
Business - Business Administration
St. Lawrence College
Scarborough04-2017
CPA - FINANCIAL ACCOUNTING
The Institute of Charted Accountants of India
12-2014
Skills
- Client relationship management
- Team leadership
- Upselling Strategies
- Problem-solving
- Conflict resolution
- Time management
- Multitasking
- Training
- Office administration
- Interpersonal relationships
- Positive attitude
Languages
- English
- Punjabi
- Hindi
Timeline
Service Manager
Fast Facility Services
03.2025 - Current
Route Service Representative
UniFirst
08.2024 - Current
Service Manager
FAST FACILTY SERVICES
07.2023 - 07.2024
Cook's Assistant
Fresh Tandoori
05.2020 - 08.2020
Route Service Sales Representative
FAST FACILTY SERVICES
04.2019 - 06.2023
Cook
Wild Wings Restaurant
01.2019 - 03.2019
Uber Driver
Uber
06.2018 - 12.2018
Production Line Worker
Vision Profile
11.2015 - 05.2018
Business - Business Administration
St. Lawrence College
CPA - FINANCIAL ACCOUNTING
The Institute of Charted Accountants of India