Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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SHIWANI

Grimsby

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Tim Hortons
06.2023 - 11.2025
  • Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food
  • Estimate and order ingredients and supplies required for meal preparation
  • Establish work schedules and procedures
  • Maintain records of stocks, repairs, sales and wastages
  • Train staff in job duties, and sanitation and safety procedures
  • Ensure that food and service meet quality control standards
  • Conducted regular inventory checks to maintain stock levels.
  • Trained staff on customer service best practices for improved interactions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Supervisor

Subway
07.2023 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed store opening and closing procedures and balanced tills
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Responded to and resolved customer questions and concerns

Assistant Manager

Pizza Hut
05.2021 - 06.2023
  • Handled complaints from customers by empathetic listening, recording details and offering solutions
  • Handled scheduling for store shifts to achieve adequate staffing
  • Prepared staff work schedule and assigned team members to specific duties
  • Answered customers questions and addressed problems and complaints in person and via phone
  • Maintained inventory by checking merchandise to determine levels

Assistant Manager

Dominos's Pizza
11.2020 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Education

No Degree - BUSSINESS DIPLOMA

Seneca College of Applied Arts And Technology
North York, ON
04.2020

No Degree - CHEMICAL ENG DIPLOMA

GOVT POLYTECHNIC COLLEGE FOR GIRLS
JALANDHAR, PUNJAB
05.2016

Skills

  • Inventory Control
  • Customer-Oriented
  • Schedule Management
  • Revenue Benchmarks
  • Inventory Management
  • Operations Management
  • Employee training
  • Workplace safety
  • Staff management
  • Cash handling
  • Safety awareness
  • Team leadership
  • POS system operation

Accomplishments

  • Supervised team of 10 staff members.

Certification

FOOD HANDLER CERTIFICATE

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Shift Supervisor

Subway
07.2023 - 09.2023

Shift Supervisor

Tim Hortons
06.2023 - 11.2025

Assistant Manager

Pizza Hut
05.2021 - 06.2023

Assistant Manager

Dominos's Pizza
11.2020 - 03.2021

No Degree - CHEMICAL ENG DIPLOMA

GOVT POLYTECHNIC COLLEGE FOR GIRLS

No Degree - BUSSINESS DIPLOMA

Seneca College of Applied Arts And Technology

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