Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Jaspreet Singh

Winnipeg,Manitoba

Summary

Dynamic and results-oriented professional with a proven track record at IntouchCx, adept in data analysis and fostering positive work environments. Excelled in enhancing customer service and operational efficiency through effective communication and coaching. Demonstrated ability to lead teams towards achieving performance improvement, leveraging client engagement tools for superior service delivery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Premium Customer Service Representative

IntouchCx
Winnipeg, Canada
08.2024 - Current
  • Provide high-quality service to customers, addressing inquiries and resolving issues promptly and effectively.
  • Handle escalated customer complaints with professionalism, employing strong problem-solving skills to find satisfactory resolutions.
  • Collaborated closely with my team leader to identify areas for personal improvement, and proactively highlighted potential gaps in team performance, fostering a culture of continuous enhancement.
  • Maintain accurate records of customer interactions and transactions, ensuring data integrity.
  • Participate in training programs to stay updated on product knowledge, customer service techniques, and company policies.
  • Mentor new team members, sharing best practices to foster a collaborative team environment.
  • Collaborate with team members and other departments to ensure seamless service delivery.

Warehouse Coach

H&m Group
Ajax, Canada
06.2023 - 07.2024
  • Offered valuable perspectives regarding operational difficulties during team meetings with management.
  • Evaluated daily reports and performance metrics to pinpoint potential enhancements.
  • Enhanced knowledge of warehouse procedures through consistent training programs.
  • Conduct inventory counts and manage stock levels to maintain operational integrity
  • Set clear performance expectations and provide real-time feedback to team members
  • Generate daily performance reports for management review.
  • Enforced safety standards within the warehouse environment.
  • Handled various machinery including forklift and high reach.

Shift Supervisor

Tim Hortons
Whitby, Canada
10.2022 - 09.2023
  • Communicate effectively with team members to coordinate tasks and imp Follow all operational policies and procedures to ensure compliance with company standards
  • Follow food safety guidelines during food preparation and handling
  • Conduct training sessions for new team members on procedures and best practices.
  • Maintain accuracy in order taking while ensuring timely food and drink deliveries.
  • Handle cash and credit transactions while maintaining accuracy in the cash drawer
  • Greeted and served customers efficiently at both the front counter and drive-thru.

Education

FITNESS AND HEALTH PROMOTION -

DURHAM COLLEGE
OSHAWA, ONTARIO, CANADA
04-2024

HIGH SCHOOL DIPLOMA - AGRICULTURE, BIOLOGY AND CHEMISTRY

GAYANODAYA INTERNATIONAL SCHOOL
HANUMANGARH, RAJASTHAN, INDIA
03.2020

Skills

  • Task Organization Skills
  • Positive work environment
  • Reporting
  • Data analysis
  • Communication skills
  • Coaching
  • Performance improvement
  • Performance Analysis
  • Client Engagement Tools

Affiliations

  • Photography
  • Online Gaming
  • Fitness Enthusiast
  • Social Media Engagement
  • Running

Certification

  • Cardiopulmonary Resuscitation (CPR) and First Aid Certification, Standard and Emergency

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Premium Customer Service Representative

IntouchCx
08.2024 - Current

Warehouse Coach

H&m Group
06.2023 - 07.2024

Shift Supervisor

Tim Hortons
10.2022 - 09.2023

FITNESS AND HEALTH PROMOTION -

DURHAM COLLEGE

HIGH SCHOOL DIPLOMA - AGRICULTURE, BIOLOGY AND CHEMISTRY

GAYANODAYA INTERNATIONAL SCHOOL

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