Summary
Overview
Work History
Education
Skills
Timeline
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Jaspreet Singh

Summary

Experienced customer-focused professional with over 3 years in diverse customer service roles. Exceptional in delivering support, resolving issues efficiently, and ensuring client satisfaction. Proven ability to enhance customer experience, drive service excellence, and contribute to business growth. Seeking a position to leverage skills and expertise in delivering outstanding customer service and fostering long-term customer relationships.

Overview

3
3
years of professional experience

Work History

Client Delivery Specialist

Hyundai
05.2023 - Current
  • Assisted customers with inquiries and complaints in person, via phone, and email, ensuring timely and effective resolution
  • Facilitated seamless vehicle delivery processes, guaranteeing a positive and memorable customer experience
  • Provided comprehensive post-purchase support, addressing client inquiries and concerns with efficiency and professionalism
  • Coordinated with sales and service teams to enhance customer satisfaction and foster customer loyalty
  • Utilized CRM systems to track and manage customer interactions, ensuring accurate and up-to-date records
  • Analyzed customer feedback and implemented improvements to enhance service quality and operational efficiency
  • Developed and maintained strong customer relationships, contributing to repeat business and long-term client retention
  • Delivered training and mentorship to junior staff, promoting best practices and enhancing team performance

Technical Support Representative

Easy Financial
05.2022 - 04.2023
  • Provided technical support and guidance to clients regarding financial products and services offered by Fairstone
  • Handled customer inquiries, providing comprehensive information on financial services and products
  • Conducted troubleshooting and provided technical support for financial software and applications
  • Assisted customers with setting up online banking profiles and troubleshooting account access issues
  • Educated clients on using digital banking tools, mobile applications, and self-service portals
  • Assisted clients with account setup, profile management, and troubleshooting access issues
  • Monitored transaction activities to detect and prevent potential fraudulent activities
  • Collaborated with the IT team to escalate and resolve complex technical issues

Front Desk Associate

FedEx
11.2021 - 04.2022
  • Assisted customers with package drop-offs and pick-ups, ensuring efficient and timely service
  • Addressed and resolved customer complaints promptly, providing effective and satisfactory solutions
  • Coordinated logistics and scheduling to ensure timely delivery and pick-up of packages
  • Monitored and analyzed delivery performance metrics to identify areas for improvement
  • Managed customer accounts, ensuring accurate records and timely updates
  • Collaborated with internal teams to resolve complex delivery issues and optimize service processes
  • Implemented and enforced company policies and procedures to maintain service standards
  • Conducted regular follow-ups with clients to ensure satisfaction and address any ongoing issues

Delivery Associate (Night Shifts)

Amazon
08.2021 - 11.2021
  • Delivered packages promptly and efficiently to customers during night shifts, maintaining Amazon's high delivery standards
  • Communicated effectively with customers regarding delivery statuses, resolving any issues promptly and professionally
  • Demonstrated exceptional time management and problem-solving skills in a fast-paced delivery environment
  • Utilized advanced delivery management systems to ensure accurate and timely deliveries
  • Collaborated with team members to optimize delivery routes and achieve daily delivery targets
  • Maintained a strong focus on safety and compliance with Amazon's delivery policies and procedures
  • Proactively addressed customer inquiries and provided excellent customer service throughout the delivery process
  • Adapted quickly to changes in delivery schedules and operational demands

Education

Diploma - Marketing

Durham College
Oshawa, ON
04-2022

Skills

  • CRM Systems Proficiency
  • Problem-Solving
  • Word
  • Excel
  • Listening skills
  • Conflict Resolution
  • Attention to Detail
  • Troubleshooting
  • Customer Relationship Management
  • Microsoft Office
  • Time Management
  • Multilingualism
  • Technical Support
  • Team Collaboration
  • Leadership

Timeline

Client Delivery Specialist

Hyundai
05.2023 - Current

Technical Support Representative

Easy Financial
05.2022 - 04.2023

Front Desk Associate

FedEx
11.2021 - 04.2022

Delivery Associate (Night Shifts)

Amazon
08.2021 - 11.2021

Diploma - Marketing

Durham College

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Jaspreet Singh