Jaspreet Singh
Indore,Madhya Pradesh
Summary
Goal-driven Service Manager offering over 10+ years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and maintains high revenue generation. Communicative and team player oriented with skills in coaching and task delegation.
Overview
12
12
years of professional experience
Work History
Service Manager
Harsh Hyundai
Indore, Madhya Pradesh
06.2023 - Current
- Performed root cause analysis on recurring problems encountered by customers.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Addressed customer questions and concerns regarding products and services.
- Motivated and supported employees to maintain low turnover.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Reviewed customer billing statements for accuracy prior to release.
- Created standard operating procedures for all service functions.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Conducted performance reviews and provided constructive feedback to staff members.
Service Manager
Win - Win Automobiles PVT. LTD.
Bhopal, Madhya Pradesh
09.2022 - 05.2023
- Forecast department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Adhere to customer service standards to foster satisfaction and retention.
- Improve customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Analyzed existing processes for potential cost savings initiatives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Review inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Analyzed business performance data and forecasted business results for upper management.
Service Manager
Sunglobe Kia
Bhopal, India
11.2019 - 08.2022
- Oversee and guide all activities of the Service team
- Through Interaction with the business team
- Ensure team follows best practices and maintain service level agreements
- Monitors department issues and client complaints
- Develop problem management and service improvement plans
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
- Focusing on customer retention by building relationships
- Managing and controlling costs
- Keeping track of service and inventory records
- Forecasting goals and objectives for the department
- Maintaining relations with executives and factory representatives
- Overseeing post-repair services (vehicle delivery, test driving, etc.)
Asst. Service Manager
Surjeet Hyundai
Bhopal, India
04.2019 - 11.2019
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Estimating the cost and time needed for repairs.
- Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
Service Head
Vahana India Automotive Solution’s
Bhopal, M.P.
10.2016 - 03.2019
Service Advisor
Ranjeet NissanNH
Bhopal, M.P.
11.2012 - 09.2016
Education
Bachelor’s Degree – Bachelor of Commerce (Comp.) -
Barkatullah University
Bhopal, Madhya Pradesh03.2013
H.S.C -
St. Xaviers Hr. Sec. School
Bhopal, Madhya Pradesh05.2010
Skills
- Language : Basic C,C, MS-WORD, Excel
- Web Technology : HTML,DBMS
- Tools : MS-Office, Excel, Powerpoint
- Operating Systems : Windows-2000 Professional/XP, Windows-98
- Management software : DMS (NISSAN) and NDMS (HYUNDAI)
- Customer Service
- Service Quality Management
- Employee Training and Development
- Procedure & Policy enforcement
- Training and Development
- Budget Management
- Revenue Forecasting
- Inventory Management
Timeline
Service Manager
Harsh Hyundai
06.2023 - Current
Service Manager
Win - Win Automobiles PVT. LTD.
09.2022 - 05.2023
Service Manager
Sunglobe Kia
11.2019 - 08.2022
Asst. Service Manager
Surjeet Hyundai
04.2019 - 11.2019
Service Head
Vahana India Automotive Solution’s
10.2016 - 03.2019
Service Advisor
Ranjeet NissanNH
11.2012 - 09.2016
Bachelor’s Degree – Bachelor of Commerce (Comp.) -
Barkatullah University
H.S.C -
St. Xaviers Hr. Sec. School
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